Stephanie Kersey
Louisville,KY
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 90% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
29
29
years of professional experience
Work History
Patient Access Representative
U Of L /Mary And Elizabeth
Louisville, KY
04.2004 - 07.2021
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Data Entry Clerk
National City Bank
Louisville, KY
06.1990 - 08.2002
- Scanned documents and saved in database to keep records of essential organizational information.
- Located and corrected data entry errors and reported to management.
- Compiled information and input into excel database.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Reduced data errors by 90% by managing multi-step QA process.
Education
High School Diploma -
Doss High School
Louisville, KY05.1990
Skills
- Verbal and Written Communication
- Quality Standards and Protocols
- Patient Confidentiality and Data Security
- Providing Information and Resources
- Microsoft Office
- Registration and Scheduling
- Helpful and Service-Oriented
- Organized and Efficient
- Calm and Effective Under Pressure
- Eligibility Determination
- Insurance Verification
- Fee Collection
- Appointment Scheduling
- Interpreting physician orders
Accomplishments
- Achieved catching the wrong insurance by completiing insurance verification with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved decreasing errors through effectively helping with quality control.
I am very motivated and have a good personality.
I work as a team . I like helping people. I am caring and understanding.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
U Of L /Mary And Elizabeth
04.2004 - 07.2021
Data Entry Clerk
National City Bank
06.1990 - 08.2002
High School Diploma -
Doss High School
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