Yanelis Macias
Miami,FL
Summary
Hard working professional with 4+ years of experience, motivated team player with proven communications skills. Exercises judgment within defined procedures to determine action needed to resolve problems.
Overview
4
4
years of professional experience
Work History
Quality Assurance Analyst
Columbus Capital Lending
Miami, FL
01.2021 - Current
- Maintain company policy and procedure
- Analyzed applicant's financial statements, w2, paystubs, employment verifications, Business and Partnership tax returns.
- Monitor various aspects of existing loans
- Perform other duties as requested by Executive Management or Supervisor
- Utilized the QC checklist as a guide to ensure all aspects of a policy are assessed. These are broad guidelines and each policy is reviewed in accordance with the Underwriting Manual.
Customer Service Representative
Kemper Insurance
Miami, FL
01.2019 - 03.2020
- Provide superior customer service, responding to requests for interpretation of guidelines/procedures,acceptability of risk, rating inquiries, and/or premium discrepancies in a prompt and professional manner
- Process endorsements, renewals, policy cancellation/non- renewals, and payments timely and accurately
- Recommending available products
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Administrative Assistant
Vida Smart Solutions
Miami, FL
02.2018 - 11.2018
- Handle incoming calls a day and other communications
- Manage executives schedules
- Make travel arrangements
- Update paperwork, maintaining documents and word processing
- Process payroll information
- Perform general office clerk duties and errands
- Maintain supply inventory.
Customer Service Representative
Del Toro Insurance
Miami, FL
08.2017 - 02.2018
- Manage a variety of customer service situations
- Answer insurance-related questions from callers
- Take payments
- Provided advice and processed policy changes
- Take and send detailed messages to agents
- Provide in-language service for Spanish speaking customers.
Customer Service Representative
Univista Insurance
Miami, FL
08.2016 - 04.2017
- Talk with customers in person or by telephone to provide information about insurance companies, typesof coverages and policies in the market
- Resolve customers inquiries
- Call policyholders to check their policies and make changes to their benefit
- Receive payments and make reports about new business sales.
Education
High school diploma or GED - Science
Liceo Carabobo
Valencia, Venezuela07.2014
Skills
- Word Processing
- Data Entry
- QuickBooks
- Clerical Experience
- Administrative Experience
- Work from Home Experience (4 years)
- Banking
- Problem-solving abilities
- Computer proficiency
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Analyst
Columbus Capital Lending
01.2021 - Current
Customer Service Representative
Kemper Insurance
01.2019 - 03.2020
Administrative Assistant
Vida Smart Solutions
02.2018 - 11.2018
Customer Service Representative
Del Toro Insurance
08.2017 - 02.2018
Customer Service Representative
Univista Insurance
08.2016 - 04.2017
High school diploma or GED - Science
Liceo Carabobo
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