Yunique Moss
Ypsilanti,United States
Summary
Proven administrative professional with recent experience in an Office/Clerical Administrative environment. I am accustomed to working in a busy fast paced setting with the ability to adapt to any situation. I have outstanding customer service/public contact skills in addition to excellent verbal and written communication ability. I work well independently but am also capable of working as a positive contributing member of a high- performance team. Through my education, training, and job-related experience I have become proficient in the below Administrative/Office skill areas
Overview
7
7
years of professional experience
Work History
Home Help Care Provider
MDHHS-Michigan Dept. of Health & Human Services
05.2019 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Enhanced patient comfort by providing compassionate and attentive care.
Sales Associate-Trainee
Journeys
11.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Walmart
07.2021 - 10.2021
- Received payment by cash, credit cards, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greeted customers entering establishments
- Answered customers' questions, and provide information on procedures or policies
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans
- Stocked shelves, and marked prices on shelves and sale items.
Owner-Head Esthetician
Belle Soleil Beauty LLC
02.2021 - 10.2021
- Head Esthetician - Sterilize equipment and clean work areas
- Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance
- Cleanse clients' skin with water, creams, or lotions
- Demonstrate how to clean and care for skin properly Stay abreast of latest industry trends, products, research, and treatments Treat the facial skin to maintain and improve its appearance, using specialized techniques and products, such as peels and masks
- Refer clients to medical personnel for treatment of serious condition
- Work involved typing, formatting, proofreading, and editing correspondence and other documents from notes or dictating machines, using computers or typewriters
- Further duties consisted of answering telephones, directing calls to the appropriate staff, and taking messages
- Extra work included maintaining and updating filing, inventory, mailing, and database systems, either manually or using a computer
- Additional work involved opening, sorting, and routing incoming mail, answering correspondence, and prepare outgoing mail
- Other duties included compiling, copying, sorting, and filing records of office activities, business transactions, and other activities
- Additional work consisted of operating office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintained treatment records
- Calendar and scheduling software — Appointment scheduling software
- Electronic mail software — Email software
- Internet browser software — Web browser software
- Inventory management software.
- Prepared purchase orders and sent copies to suppliers
- Determined if inventory quantities were sufficient for needs, ordering more materials when necessary
- Responded to supplier inquiries about order status, changes, or cancellations
- Contacted suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
- Prepared, maintained, and reviewed purchasing files, reports and price lists
- Compared prices, specifications, and delivery dates to determine the best bid among potential suppliers
- Tracked the status of requisitions, contracts, and orders
- Calculated costs of orders, and charge or forward invoices to appropriate accounts
- Checked shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
- Received and counted stock items and record data manually or using computer
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards; verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms and other areas, cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Kept records on the use and/or damage of stock or stock handling equipment; examined and inspected stock items for wear or defects, reporting any damage to supervisors.
Sales Associate/Cashier
Walmart
08.2017 - 07.2018
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Demonstrate use or operation of merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Ticket, arrange, and display merchandise to promote sales Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Place special orders or call other stores to find desired items.
Education
Some college (no degree) - Bachelor of Behavioral Health Science in progress
Grand Canyon University
Phoenix, Arizona08.2024
Technical or occupational certificate - Esthetician
LEsprit Academy
Canton, Michigan03.2021
High school diploma or equivalent - High school diploma
Pioneer High School
Ann Arbor, Michigan05.2018
Skills
- Data Base Management
- Preparing Correspondence
- Calendar Scheduling
- Customer Service
- Microsoft Products
- Telephone Skills
- Proofreading Documents
- Staff Timesheet Submission
- Supply Ordering
- Scheduling Travel Arrangements
- Excellent knowledge of Windows 10, 8, 7, Microsoft Word, Works, Excel, Powerpoint, Social Media, E-mail and Internet Knowledge of office equipment and machines such as printers, photo-copiers, fax machines, scanners, shredders, and multi-line phone systems
- Emotional Support
- Personal Care
- Stress reduction techniques
- Mental Health Support
- Compassionate Care
- Client documentation
- Records Maintenance
- Dependable and Responsible
- Flexible schedule and availability
Employmentstatuseligibility
I am a Military Spouse Eligible for Federal Employment under Presidential Executive Orders 13473/13832, have Military Spouse Preference (MSP), and have self-certified for the Military Spouse Priority Placement Program (PPP).
Typingspeed
70 Words Per Minute (WPM)
References
- Kim, Walmart, Former Supervisor, (734)944-1053
- Carla Jones, Esthetician instructor, (313)443-2312
- Eugene Rush, Family Friend, (734)277-9105
- Eddie Cargor, Family Friend, (734)748-2258
- Ra'Chael Bell, Family Friend, (734)260-1140
Timeline
Sales Associate-Trainee
Journeys
11.2021 - 12.2021
Cashier
Walmart
07.2021 - 10.2021
Owner-Head Esthetician
Belle Soleil Beauty LLC
02.2021 - 10.2021
Home Help Care Provider
MDHHS-Michigan Dept. of Health & Human Services
05.2019 - Current
Sales Associate/Cashier
Walmart
08.2017 - 07.2018
Some college (no degree) - Bachelor of Behavioral Health Science in progress
Grand Canyon University
Technical or occupational certificate - Esthetician
LEsprit Academy
High school diploma or equivalent - High school diploma
Pioneer High School
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