Jacob Suski
Kalamazoo
Summary
Reliable and upbeat sales professional, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Well-versed in building relationships with key personnel and closing large sales in heavily competitive markets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
Adams Outdoor Advertising
12.2023 - Current
- Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term business.
- Gather information from clients to secure accounts, verify payment and identify special requirements.
- Manage over 20 accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Prospect qualified leads, build relationships and execute sales strategies to drive new business.
- Identify new business opportunities and create customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Develop a pipeline of prospects through research and targeted outreach efforts.
Area Manager
Strength Beyond Fitness Center
09.2022 - 09.2023
- Assess reports to evaluate performance, develop targeted improvements, and implement changes
- To date grossing the gym $400,000+ in gym memberships
- Execute proven strategies to hit sales quotas and help company achieve goals
- Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Establish strong relationships with major accounts and key decision-makers to increase sales
- Build lasting relationships with clients through outstanding customer service interactions
- Monitor customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Generate leads through sales promotions
- Interview and hired gym staff for various roles
- Set and manage employee work schedules for coverage in assigned areas
- Create and updated fitness programs focused on cardio, strength and conditioning
- Handle problematic customers and clients while maintaining excellent customer service
- Demonstrate strong knowledge of all fitness equipment and explained to customers how to properly use each machine
- Respond promptly to customer issues and resolved problems through effective communication and decision making skills
- Negotiate contracts with new and returning members
- Manage over 800 active accounts
Area Training Manager
Jimmy Johns Gourmet Subs
06.2020 - 06.2022
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Trained managers on how to effectively keep labor costs down consistently
- Trained staff during demonstrations, meetings, conferences, and workshops
- Conducted orientation sessions and organized on-the-job training for new hires
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Trained new hires to perform cross-training exercises with experienced workers
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Directed field training to enhance participants' skills
- Directed training programs and development paths for managers and supervisors
- Implemented new learning strategies depending upon employees' skill levels
- Selected and assigned instructors to conduct specific training programs
- Developed departmental systems and procedures to better align workflow processes
- Developed surveys to identify training needs based on projected production processes and changes
- Tested all training software and hardware prior to commencing training programs
- Trained managers on advanced responsibilities and procedures such as inventory
- Managed roughly 300 customers a day
Sales Representative
Eastlake Athletic Clubs
08.2018 - 08.2019
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Increased supplement sales by 30% through promotions and restructuring sales techniques
- Developed and implemented sales strategies to increase profits
- Used customer insights to develop innovative sales strategies to increase sales
- Met with existing customers and prospects to discuss business needs and recommend solutions
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Generated new leads through networking and advertising
- Developed and delivered engaging sales presentations to convey product benefits
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Negotiated contracts with clients and developed relationships with key personnel.
Sales Manager
Complete Nutrition
06.2017 - 08.2018
- Resolved customer issues quickly to close deals and boost client satisfaction
- Had the highest sales in the store
- Maintained relationships with customers and recruited new ones by identifying needs and offering appropriate services
- Grew sales and boosted profits, applying proactive management and sales strategies
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Closed lucrative sales using strong negotiation and persuasion skills
- Collaborated with advertising groups to promote the store and boost sales
- Collaborated with radio stations in the area to do events at the store to increase sales and advertising
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Coached and promoted high-achieving sales employees
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Science - Communications
Western Michigan University
Kalamazoo, MI06.2023
High School Diploma -
Penn High School
Mishawaka, IN05.2019
Skills
- Client Relationship Building
- Personnel Engagement
- Sales Expert
- Customer Retention Abilities
- Presenting Information
- Client Development and Retention
- Consultative Selling Techniques
- Powerpoint
- Excell
- Microsoft word
references
References available upon request
Certification
Vistar Media DOOH
Google Ads Display
Google Analytics
Timeline
Account Executive
Adams Outdoor Advertising
12.2023 - Current
Area Manager
Strength Beyond Fitness Center
09.2022 - 09.2023
Area Training Manager
Jimmy Johns Gourmet Subs
06.2020 - 06.2022
Sales Representative
Eastlake Athletic Clubs
08.2018 - 08.2019
Sales Manager
Complete Nutrition
06.2017 - 08.2018
Bachelor of Science - Communications
Western Michigan University
High School Diploma -
Penn High School
Vistar Media DOOH
Google Ads Display
Google Analytics
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