Anthony Christion

Life and supplemental health insurance marketed to individuals through home and workplace sales.

• Monitored and evaluated fellow agents' performance.
• Maintained businesses' database by entering and verifying information.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• Presented feedback to management on customer service trends and improvement areas.
• Obtained client information by answering telephone calls.
• Established strong customer relationships, building recommendations and loyalty.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Handled and promptly resolved customer complaints to maintain professional relationships.

Specialized in curriculum development and classes for insurance agencies, companies and associations.

• Kept high average of performance evaluations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Implemented project management techniques to overcome obstacles and increase team productivity.

• Motivated junior teachers to provide exceptional learning environments.
• Reviewed class and student records to identify improvement opportunities.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Helped students explore concepts with engaging, learning-focused activities.
• Managed the administrative and logistical needs, morale, welfare, and the daily tasking of 7 personnel; oversaw all operations, training, and yearly tasking’s for an additional 21,000 personnel
• Lead and supervised a team of six training and development instructors who conducted over 4,500 hours of instruction; resulted in the output of over 9,000 students yearly, while maintaining a 90% academic average per graduating class
• Revised Infantry School Programs of Instruction on Map reading and Land Navigation requirements; facilitated first time go on all exams and training exercise’s as a result
• Developed, resourced and assisted in re-writing Standard Operating Procedures for the Army’s tactical hardware; resulted in a program which simplified learning and decreased training deficiencies by 40%
• Reviewed department training plans, supervised training, and provided feedback to Department Managers; allocated critical resources for over 20,000 personnel, analyzed training directives and maintained a 99.9% efficiency rating