Karen Allington
Orange,Texas
Summary
Dynamic Case Manager and Marketing Coordinator at Riceland Behavioral Health Program, adept at problem-solving and client advocacy. Successfully developed tailored case management plans, enhancing client outcomes and satisfaction. Skilled in crisis intervention and interdisciplinary collaboration, fostering strong relationships with community resources to empower clients in achieving their goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager/Marketing Coordinator
Riceland Behavioral Health Program
03.2014 - 03.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Developed comprehensive market research reports to inform strategic planning, identifying new opportunities for growth.
Education
Master of Science - Managerial Communication
Bellevue University
Bellevue, NE03-2012
Certification - Life/Executive Coaching
Bellevue University
Bellevue, NE03-2012
Master of Science - Clinical Counseling
Bellevue University
Bellevue, NE11-2009
Provisional Licensure Mental Health - Mental Health
Internship
Omaha, NE04-2009
Master of Science - Human Services
Bellevue University
Bellevue, NE02-2009
Bachelor of Science - Criminal Justice
Bellevue University
Bellevue, NE03-2006
Associate of Arts - Liberal Arts
Metropolitan Community College
Omaha, NE08-1999
High School Diploma -
Northwest High School
Omaha, Nebraska05-1978
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Records management
- Crisis intervention
- Emotional awareness
- Treatment Planning
- MS office
- Referral coordination
- Resource management
- Case management tracking
- Patient support
- Case needs assessment
- Interdisciplinary collaboration
- Home visits and inspections
- Patient assessment
- Annual case reviews
- Staff management
- Discharge planning
- Needs assessment
- Intervention plans
- Direct patient care
- Medical records management
- Performance tracking
- Staff education and training
- Individualized counseling
- Progress evaluations
- Resource identification
- Patient needs assessment
- Social work
Certification
Digital Navigator Certification, North Star Online Training, 10 weeks -
- Basic Computer Skills
- Internet Basics
- Windows 10
- Windows 11
- Mac OS
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Docs
- Social Media
- Information Literacy
- Career Search Skills
- Your Digital Footprint
- K-12 Distance Learning
- Telehealth
- 7 Practicums in Excel
Languages
Spanish
Limited Working
Timeline
Case Manager/Marketing Coordinator
Riceland Behavioral Health Program
03.2014 - 03.2020
Master of Science - Managerial Communication
Bellevue University
Certification - Life/Executive Coaching
Bellevue University
Master of Science - Clinical Counseling
Bellevue University
Provisional Licensure Mental Health - Mental Health
Internship
Master of Science - Human Services
Bellevue University
Bachelor of Science - Criminal Justice
Bellevue University
Associate of Arts - Liberal Arts
Metropolitan Community College
High School Diploma -
Northwest High School
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