Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kim Dayton

Stratford,CT

Summary

  • To provide excellence in customer satisfaction, work as a team to guarantee a healthy work environment and maintain a good relationship with customers and co-workers.
  • A team player and a fast learner who works well under pressure.
  • Works effectively with customers, has a hands on approach to tasks.
  • Strong organizational skills, adept at multitasking.
  • Excellent interpersonal skills (Experienced at communication with a broad diversity of populations and personalities. )
  • Proven ability to work independently and as part of a team.
  • Strong communications skills, verbal and written.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

36
36
years of professional experience

Work History

Store Manager

Rite Aid Pharmacy
10.1989 - Current
  • Manages store operations and customer support for quality service, customer satisfaction and profitability.
  • Supervise, lead and direct the activities of store personnel and ensure company guidelines and policies are understood and followed.
  • This job requires that I am involved with improving store volume and profits along with meeting and exceeding budgets established by maintaining gross profit margins.
  • Essential duties and responsibilities include the following:
  • Recruit, interview and hire sales clerks and third key personnel.
  • Coach, train and develop all employees new to the location.
  • Provide continuing training, set performance goals and provide feedback to all direct reports.
  • Set goals for sales, service environment, merchandise moves, shrinkage figures and expense controls.
  • Executes merchandise floor moves to drive sales according to ad schedule bi-monthly.
  • Responsible for payroll budget and weekly processing for all employee time sheets and bank deposits.
  • Supervises as well as participates in the unloading of trucks, sorting of merchandise, stocking shelves, ticketing merchandise, re-merchandising.
  • The reconciliation of all cash and inventory transactions done in this store on a daily basis.
  • I take a proactive role in establishing and carrying out shrinkage control disciplines and programs and accept high level of responsibility for store's shrinkage performance.
  • This includes all inventory and LP Audits.
  • Ensures all paperwork is processed within a timely manner according to company guidelines.
  • Follows up on receiving discrepancies, damaged goods and damage claims.
  • Maintains monthly operating reports that include statistics on store performance.
  • District Center of Excellence
  • I helped control, direct, and participate in the operational activities of the stores in my district.
  • I provide leadership, focus, direction and coaching to store personnel to achieve district's performance plan targets.
  • Target areas include sales, store contribution, inventory, shrink, merchandise presentation, associate productivity and satisfaction, manager performance and development, turnover, customer service and satisfaction, mark-down compliance, and loss prevention audit scores.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

High School Diploma -

Trumbull High School
Trumbull, CT
06.1989

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Supply ordering
  • Store displays
  • Policies and procedures
  • Sales expertise
  • Accurate cash handling
  • Documentation and reporting
  • Strategic thinker
  • Order management
  • Payroll management
  • Product merchandising
  • Loss prevention
  • Bank and safe deposits
  • Inventory oversight
  • Performance reviews
  • Maximizing profitability
  • Pricing strategies

Interests

  • I like working with my hands and fixing things
  • Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • I participate in a variety of outdoor recreational activities

Timeline

Store Manager

Rite Aid Pharmacy
10.1989 - Current

High School Diploma -

Trumbull High School

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Kim Dayton