Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria A. Perozo Ortiz

Roselle,IL

Summary

Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to promote organizational efficiency. Dedicated, maintains professional appearance and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Professional Nanny

Private Families
06.2022 - Current


  • Taught children everyday skills and language.
  • Assisted with light housekeeping duties as well as running errands.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Cashier

Target
09.2021 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Call Center Agent

Uniminuto University
06.2020 - 03.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Passenger Service Agent

SAI Servicios Aeroportuarios Integrados
12.2019 - 03.2020
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Contact Center Agent

Millenium BPO S.A
01.2017 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Entered customer information into customized computer system to document and organize client records.
  • Supported audit preparation through research, analysis and presentation development.
  • Generated quality control reports for customer service to identify and communicate patterns.

Waitress

Da Ettore Restaurant
09.2014 - 05.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Incomplete - Foreign Languages Education

Universidad Del Zulia

Flight Attendant Certification - Flight Attendance

YSKA VOR
02.2016

High School Diploma -

U.E. Colegio Santa Ángela
07.2013

Skills

  • Report Writing
  • Multi-Line Phone Systems
  • Issue Resolution
  • CRM Experience
  • Strong Communication Skills
  • Exceptional Customer Service
  • Team Collaboration
  • Bilingual in English and Spanish

Certification

  • Certified Assertive and effective communication in work teams. Institution SENA (Servicio Nacional de Aprendizaje).
  • Certified Creative writing and Castilian Literature. Institution Idartes.

Languages

Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
French
Elementary

Timeline

Professional Nanny

Private Families
06.2022 - Current

Cashier

Target
09.2021 - 04.2022

Call Center Agent

Uniminuto University
06.2020 - 03.2021

Passenger Service Agent

SAI Servicios Aeroportuarios Integrados
12.2019 - 03.2020

Contact Center Agent

Millenium BPO S.A
01.2017 - 12.2019

Waitress

Da Ettore Restaurant
09.2014 - 05.2016

High School Diploma -

U.E. Colegio Santa Ángela

Incomplete - Foreign Languages Education

Universidad Del Zulia

Flight Attendant Certification - Flight Attendance

YSKA VOR

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Maria A. Perozo Ortiz