Ebony Crawford

Dynamic and results-oriented professional with extensive experience in customer relations and administrative management, notably at Olive Garden. Excelled in high-volume dining environments, enhancing customer satisfaction by 15% through effective conflict management and superior service. Proficient in Microsoft Suite, demonstrating a strong blend of technical and interpersonal skills to drive business success and team efficiency.

True

Upon Request

• TO-GO Specialist, Olive Garden, 01/01/21, present, Meet established service delivery guidelines such as customer satisfaction, phone-based activities, and schedule adherence., Act as a point of contact for customers during support incidents while keeping them up to date on the status of reported problems not related to supported products and maximizing repeat business 15%., Using professional/technical knowledge, guided by known practices and established precedents, make decisions within defined parameters to impact schedules and deliverables of the project/function.
• Team Supervisor, Whataburger, 01/01/19, 12/31/21, Assisted in managing and enforcing day-to-day operations by assisting in facilitating and helping manage business needs., Helped illustrate company policies and procedure by assessing and evaluating the company's procurement needs and goals., Maintained customer satisfaction and new client recruitment with excellent customer service.
• Supervisor, Florida Discount, 01/01/14, 12/31/18, Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements., Developed, implemented, and managed business plans to promote profitable food and beverage sales., Counseled and disciplined restaurant staff to maintain compliance standards and performance requirements.

Well-qualified and established Administrative Assistant in clerical and administrative office duties with an emphasis on customer service and employee relations., Customer Relations, Administrative and Management, Conflict Management, Employee Relations, Scheduling, Regulatory Compliance, Data entry, Microsoft Suite, Record Keeping, Quality Control, Performance metrics, Product Merchandising, Direct Sales, High Volume Dining, Customer Service, Praised by Whataburger, 2019, for always going above the call of duty that all complaints bought were investigated and properly resolved according to protocol and policies., Applauded by Olive Garden, 2021, for process improvement methods regarding adherence to quality standard and proper procedures, such as OSHA.