Detail-oriented Operations Lead skilled at training, directing and motivating employees to keep electronic timesheets and payroll operations smooth and accurate. Excellent research, communication and interpersonal abilities developed over four years in the nonprofit operations management and process improvements field. Highly communicative action-oriented professional with skills in workflow process improvements and operations management. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.
Hi, I’m
Makayla Hansman
Operations Management | Process Development
Apache Junction,AZ
Summary
Overview
7
years of professional experience
5
years of post-secondary education
Work History
AASK - Aid To Adoption Of Special Kids, Phoenix, Arizona
HCBS Operations and Payroll Coordinator
2020.04 - Current (4 years & 5 months)
Job overview
- Assisted with searching and interviewing 10+ vendors for the workforce management system that most aligned with our business model.
- Migrated 150+ clients and caregivers to a new workforce management system to comply with Federal Electronic Visit Verification (EVV) requirements for Home and Community Based Services (HCBS) teams
- Oversaw day-to-day activities of 6 employees in HCBS internal office establishment, fostering inspiring atmosphere to optimize employee experiences.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 94+ employees to comply with predetermined company guidelines.
- Supervised two employees during reviews of time records for 94+ employees to verify accuracy of information.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
AmeriCorps VISTA, Mesa, AZ
AmeriCorps VISTA Leader
2019.01 - 2020.01 (1 year)
Job overview
- Recruited 28 unique VISTAs to join HandsOn AmeriCorps VISTA team
- Setup and delivered over seventy hours of Professional Development Training, including new member orientation, motivational exercises, and peer to peer support
- Created sustainable guides for entering data into HandsOn Connect Salesforce Database
- Assisted in creating administrative processes and concepts to help programs run according to HandsOn AmeriCorps VISTA policies and objectives
- Arranged logistics for Monthly Professional Development meetings, including but not limited to Location, Catering, and Agenda.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
WorldTeach, Changsha
Oral English Teacher
2017.08 - 2018.06 (10 months)
Job overview
- Prepared lesson plans to accommodate class sizes of 50 - 55 students with multi-level English skills and different learning styles.
- Developed and taught TEFL curriculum to improve students' conversational abilities.
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Emphasized critical thinking through small group activities.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
AmeriCorps NCCC Southwest Region, Aurora, CO
Corps Member
2016.10 - 2017.07 (9 months)
Job overview
- Spent ten months serving communities in Texas, Kansas, and Arkansas completing long term disaster relief, youth development, and food insecurity service projects
- Communicated using person-to-person work relationships with up to 10 diverse teammates as we lived and worked together.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Education
Transylvania University Lexington, KY
Bachelor of Arts from Computer Science, Theatre, Anthropology
2012.08 - 2016.05 (3 years & 9 months)
University Overview
- Study Abroad: London England, Theatre
- AOII Member
- GSA President
Mesa Community College Mesa, AZ
Certificate of Completion from Business, Leadership, Management
2023.01 - 2023.12 (11 months)
University Overview
- 4.0 GPA
Skills
Microsoft Office Suiteundefined
Accomplishments
Accomplishments
- Silver Presidential Volunteer Service Award
Timeline
Mesa Community College
Certificate of Completion from Business, Leadership, Management
2023.01 - 2023.12 (11 months)
HCBS Operations and Payroll Coordinator
AASK - Aid To Adoption Of Special Kids
2020.04 - Current (4 years & 5 months)
AmeriCorps VISTA Leader
AmeriCorps VISTA
2019.01 - 2020.01 (1 year)
Oral English Teacher
WorldTeach
2017.08 - 2018.06 (10 months)
Corps Member
AmeriCorps NCCC Southwest Region
2016.10 - 2017.07 (9 months)
Transylvania University
Bachelor of Arts from Computer Science, Theatre, Anthropology
2012.08 - 2016.05 (3 years & 9 months)
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