Crystal Andersen
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families, and other healthcare professionals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Liveops
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Bartender/Server Shift Leader
Traditions Restaurant And Bar
04.2020 - 04.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Motorclothes Associate
Harley Davidson Of Fargo
07.2019 - 08.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
Bartender/Server
County Line Bar And Grill
06.2019 - 04.2020
- She cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for the minimum age for sale of alcoholic beverages.
- The complete opening, closing, and shift change duties were carried out to keep the restaurant working efficiently and teams ready to meet customer needs.
Bar Manager
Frazee Vergas VFW
01.2017 - 06.2019
- Closed out the cash register and prepared cashier report at the close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies, providing 75% improvement over the prior onboarding process.
- Handled $thousands of dollars of cash daily, which built trustworthiness and loyalty with owners.
Direct Support Professional
Thrive Behavioral Services
01.2016 - 01.2017
- Assisted disabled clients to support independence and well-being.
- Maintained a clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep the care team updated.
- Administered medication as directed by a physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and assisted staff.
- Developed rapport to create a safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
Education
Bachelor of Arts - Psychology
Post University
Waterbury, CT10.2021
Skills
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Customer Account Management
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
- Electronic Information Systems
- Auto Dialers
- Inbound and Outbound Calling
- Call Transfers
- Inquiry Requests
- PCI (Payment Card Industry)
- Report Creation
- Information Inputting
- Credit Card Payment Processing
Timeline
Customer Service Representative
Liveops
12.2021 - Current
Bartender/Server Shift Leader
Traditions Restaurant And Bar
04.2020 - 04.2022
Motorclothes Associate
Harley Davidson Of Fargo
07.2019 - 08.2020
Bartender/Server
County Line Bar And Grill
06.2019 - 04.2020
Bar Manager
Frazee Vergas VFW
01.2017 - 06.2019
Direct Support Professional
Thrive Behavioral Services
01.2016 - 01.2017
Bachelor of Arts - Psychology
Post University
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
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