YASHKUMAR PATEL

Queens,NY

Summary

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Work History

Warpspd Pvt. Ltd

Jr. Technical Support Engineer

4 2023 - 8 2023

Job overview

S3 Backup and Replication with Versioning for Disaster Recovery and High Availability
AWS Identity and Access Management (IAM) - User and Group Creation, Policy Assignments
Simple Notification Service (SNS) Configuration for Failure, Utilization, and Interruption Monitoring, Elastic Load Balancers (ELB), Route 53, EC2, Cloud Watch, Etc.
Firewall Configuration
Jenkins Pipeline Setup and Management for Development Teams
G-Suite User and Group Access Management, Email Forwarding, and Chat Controls
Microsoft 365 User and Group Access Management, Email Forwarding, and Chat Controls

3i Infotech Ltd.

Technical Support Engineer

5 2022 - 4 2023

Job overview

PC Assembly, Configuration, and Troubleshooting
SAP Client Application Support and Issue Resolution
Domain Password Reset and Active Directory (AD) Management
ServiceNow & ManageEngine Incident Management and Ticketing
Domain and Workgroup Configuration and Maintenance
Microsoft Outlook Configuration and Troubleshooting
Hardware Troubleshooting (Desktop/Laptop) and Vendor Coordination
Standard Operating Procedure (SOP) Creation for Software and Services
Remote Assistance Configuration, Installation and Configuration of Computer Peripheral Devices

Education

Adelphi University
Garden City, NY

Master of Science from Computer Science

05.2025

University Overview

Website: https://www.adelphi.edu/
Current GPA: 3.811

Ganpat University

Bachelor of Science from Infrastructure Management Services

05.2022

University Overview

Website: https://dcs.guni.ac.in/
CGPA: 9.57
Capstone Project: Application Monitoring with ELK Stack, With the help of ELK server, we can monitor and analyze systems,
application logs, create metrics and centralized dashboard.

Skills

Technical troubleshooting
Problem-solving
Application support
Customer support

Hardware configuration
Windows servers
Network administration
Scripting languages

Languages

English

Professional Working

Hindi

Full Professional

Gujarati

Native or Bilingual

Timeline