Maria Lina Alvarez Oropeza
AUSTIN,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
RentSpace Management, LLC
06.2022 - 01.2024
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed strategies to streamline and improve office procedures.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Optimized tax preparation process by accurately recording deductible expenses and providing detailed reports to tax professionals.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Evaluated and promptly resolved lodging facility operational issues.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Customer Service Representative
Premiere Insurance Coverage Group
03.2015 - 04.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Responded to customer requests for products, services, and company information.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Assisted customers with completing insurance documents to avoid missed information.
- Verified client information by analyzing existing evidence on file.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Hosstess
Estancia Churrascaria
06.2011 - 10.2014
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Hosstess
Fogo De Chao
11.2009 - 01.2011
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Business Relationship
Universidad Juarez Autonoma De Tabasco
Tabasco, MexicoSkills
- Payroll Administration
- Relationship Building
- Filing
- Business Administration
- Office Management
- Microsoft Excel
- Business Correspondence
- Account Management
- Multitasking and Time Management
- Research and Analytical Skills
- Expense Reporting
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working
Timeline
Administrative Assistant
RentSpace Management, LLC
06.2022 - 01.2024
Customer Service Representative
Premiere Insurance Coverage Group
03.2015 - 04.2022
Hosstess
Estancia Churrascaria
06.2011 - 10.2014
Hosstess
Fogo De Chao
11.2009 - 01.2011
Business Relationship
Universidad Juarez Autonoma De Tabasco