AMY CUDA
NISKAYUNA,NEW YORK
Summary
Offering both Administrative in a Law & Real Estate setting along with Appraisal Experience. I feel I have a unique skill-set which would make me a good fit for this position. With a variety of knowledge and skills Including receptionist experience, sales experience, fast-paced learner, Data-Entry, Adaptability, Problem Solver, Email & Written Correspondence, Microsoft Office Suite, along with excellent Customer Service skills, to name a few, I am a great fit for this position. These things along with the highlights from my resume demonstrate why I am the perfect candidate for this Job.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Monroe Law
04.2022 - Current
- Provides excellent customer service skills focusing on 100% client satisfaction
- Polished technical writing and speaking skills
- Prepares professional level documents and reports
- Works well in a fast-paced environment with a large work volume
- Maintains databases with a focus on accuracy and detail.
Administrative Assistant
ACAB Realty & Property Management Co.
02.2015 - Current
- Office Administration, Real Estate Photography
- Duties Include: Customer Care, Phone calls, email responses, database administration, document preparation, for a small commercial and residential real estate management firm
- Microsoft Office, along with Adobe Photoshop, Lightroom, & Elements
- Organizes calendars and manages scheduling
- Manages Multi-Line phones
- Receive and route incoming email promptly
- Handles a lot of Written Correspondence & Targeted Mail
- Worked on updating filing system
- Administering Lease Closings, Tenant Relationships, & Contract Administration
- Customer Care, Phone calls, email responses, database administration, document preparation, for a small commercial and residential real estate management firm.
HDM Volunteer Coordinator
Saratoga County Office of the Aging
08.2022 - 04.2023
- Managed over 200 volunteer’s delivery schedules in an efficient manner
- Executed volunteer orientation and training
- Supported community sponsorship efforts and youth mentoring programs
- Excellent communication and planning skills
- Maintained databases with a focus on accuracy and detail.
Eye-wear Consultant (Part-Time)
Empire Visionworks
06.2017 - 11.2018
- Called insurance companies for Pre-Approvals
- Made Appointments
- Pre-Screened Patients, taking measurements with equipment before their appointment
- Worked a Multi-Phone line & Multiple Computer Programs
- Provided Customer Service to many upset or dis-satisfied people while always maintaining a professional demeanor
- Maintained great satisfaction value with customers.
Mazzone Hospitality- Catering (Part-Time)
Mazzone Catering
03.2015 - 08.2017
- Worked multi-course dinners & events with plated foods
- Took orders, prepared foods and processed requests
- Patience and a positive attitude with customers and co-workers
- Assisted customers with all issues.
Administrative Assistant/ Real Estate Agent
Berkshire Hathaway
09.2012 - 03.2014
- Provided clerical needs for Real Estate Office, worked as a part-time Sales Agent as well
- Managed and anticipated clerical needs of sales professionals, including copying, faxing and file management
- Digitized and converted older files
- Edited all photography for properties and uploaded to MLS
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Organized calendars and managed scheduling for a number of Brokers & Sales Professionals
- Received and routed incoming email, mortgage & legal documents, email, etc
- To target personnel promptly.
Outbound Sales & Customer Service Associate
Time Warner Cable
09.2008 - 10.2012
- Answered large volumes of phone calls, responding to guest inquiries and providing information regarding services
- Provided Customer Service to many upset or dis-satisfied people while maintaining a professional demeanor
- Maintained great satisfaction rating with customers
- Provided exceptional service and support
- Trained new employees on the processes
- Promoted efficiency and productivity
- Made customers top priority.
Administrative Assistant for NY State of Health
Kelly Services- Temp Agency
05.2010 - 02.2012
- Provided clerical needs for NY State Office in the Capital & Troy Offices for NY Health Department
- Managed and anticipated clerical needs of sales professionals, including copying, faxing and file management
- Worked with Excel
- Digitized and converted older files
- Organized calendars and managed scheduling
- Managed Multi-Line phones
- Received and routed incoming email promptly
- Handled a lot of Written Correspondence & Targeted Mail.
Clerk - Racing
Saratoga Race Track
05.2005 - 08.2006
- Accommodated guests
- Established, identified and assessed Racing events and guided guests needs or concerns
- Provided guests with guidance
- Accommodated people with special needs, including child seats and wheelchairs
- Selling & up-selling NYRA event facilities to inbound callers
- Responding to incoming calls & inquiries for information on NYRA services
- Spot VIP customers immediately and provided special treatment, and customer service.
Education
More than 100 credits toward B.A. in Human Resources & Management -
SUNY PURCHASE
License - Appraisal
Licensed NY Real Estate Appraiser
Latham, NYSkills
- Reliable
- Licensed Real Estate Professional
- Excellent communication and interpersonal skills
- Computer competences
- Ability to work under pressure
- Stamina and perseverance
- High-Volume Phone line
- Microsoft Office Suite
- Customer Service
- Correspondence
- Data Entry
- Real estate knowledge
- Research and analysis
- Appraisal procedures
- Property tours and inspections
- Comparative market analysis
Certification
- Licensed Real Estate Sales Agent
- Licensed Real Estate Appraiser
Timeline
HDM Volunteer Coordinator
Saratoga County Office of the Aging
08.2022 - 04.2023
Administrative Assistant
Monroe Law
04.2022 - Current
Eye-wear Consultant (Part-Time)
Empire Visionworks
06.2017 - 11.2018
Mazzone Hospitality- Catering (Part-Time)
Mazzone Catering
03.2015 - 08.2017
Administrative Assistant
ACAB Realty & Property Management Co.
02.2015 - Current
Administrative Assistant/ Real Estate Agent
Berkshire Hathaway
09.2012 - 03.2014
Administrative Assistant for NY State of Health
Kelly Services- Temp Agency
05.2010 - 02.2012
Outbound Sales & Customer Service Associate
Time Warner Cable
09.2008 - 10.2012
Clerk - Racing
Saratoga Race Track
05.2005 - 08.2006
More than 100 credits toward B.A. in Human Resources & Management -
SUNY PURCHASE
License - Appraisal
Licensed NY Real Estate Appraiser