Jamison Boyd
Summary
Experienced IT professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Administrator
The Annapolis & Anne Arundel Scholarship Trust
Annapolis, MD
02.2023 - Current
- Created user accounts in Active Directory and assigned appropriate permissions.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points. 100%.
- Provided technical guidance to staff members regarding best practices in IT operations. Necklace.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Administered email systems, ensuring efficient and secure communication. That was.
- Managed IT asset inventory, ensuring accurate tracking and compliance.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
Technology Consultant
JTServices LLC
WASHINGTON, DC
06.2021 - Current
- Installed and updated firewalls and antivirus software to protect computer systems from various cyber threats.
- Studied and researched current trends and threats in cybersecurity to minimize risk within system infrastructure.
- Conducted password complexity checks to prevent password cracking.
- Made recommendations to improve security procedures and systems.
- Built firewalls and encrypted data to secure confidential information.
- Consulted with customers on how to improve security posture and delivered follow-up support during implementation.
- Provided technical consultation services to clients regarding software, hardware and networking solutions.
- Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions.
- Establish and maintain security, integrity, and business continuity controls and documents.
- Assisted customers with installation, configuration and usage of IT products and services.
Enterprise Help Desk – Tier I
OBXtek Inc
01.2022 - 01.2023
- Delivered basic support and troubleshooting such as password resets, printer configurations, and break/fix instructions.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access, and telecommunications systems.
- Documented solutions and troubleshooting steps concisely in the ticketing system and alerted other team members of new service solutions.
- Analyzed, prioritized, researched, and solved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
- Backed up data each evening, helping alleviate lost information following malware incident.
- Responded to support tickets within established timeframe to improve customer service.
- Updated and reconfigured existing and new computers with current software and operating systems.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
IT Specialist Consultant
SMARTWAREI.T
Sterling, VA
06.2021 - 12.2021
- Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
- Performs systems administrative and operational duties on computer systems
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Updated network systems to support confidential company operations and eliminate hacking.
- Install, configure, diagnose, repair, and/or upgrade hardware and equipment ensuring its optimal performance. Maintain working knowledge of products and/or service
- Identified opportunities to improve the network, application, and cloud security through the implementation of secure frameworks.
- Install, troubleshoot, support and configuration of microcomputer hardware and software systems, including servers
- Received and responded to incoming calls and emails regarding PC and hardware problems to prioritize issues based on level of impact and severity.
- Installed and updated firewalls and antivirus software to protect computer systems from various cyber threats.
- Changed passwords, permissions and user and group accounts.
- Monitored current reports of computer viruses to determine when to update virus protection systems.
- Used AirWatch to managed Ios and android devices
Tier 2 Desktop Consultant
Howard University
WASHINGTON, DC
10.2021 - 11.2021
- Used Smart Deploy to reimagine end-users workstation
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Performed daily maintenance of computer systems to keep network processes fluid
- Respond, investigate, and correct problems
- Supported employees with advanced troubleshooting on helpdesk tickets
- Perform computer related troubleshooting and maintenance including virus removal/password resets/COTS and 3rd party software installs
- Backed up data each evening, helping alleviate lost information following malware incident
- Updated and reconfigured existing and new computers with current software and operating systems
- Imaged OS and software deployments throughout system and addressed implementation concerns
- Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance. Maintain working knowledge of products and/or service
- Assist the client in resolving laptop computer-related and networking issues
IT Specialist
THE NATIONAL CENTER FOR CHILDREN AND FAMILIES
Bethesda, MD
12.2013 - 03.2021
- Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues
- Linked computers to the network and to peripheral equipment, including printers and scanners
- Maintained company computers by performing updates and repairs
- Researched and identified problems with computers and advised staff and clients on plans of action
- Disassembled computers to perform diagnostics and check them in for repairs
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Followed all company policies and procedures to deliver quality work
- Configured hardware, devices and software to set up work stations for employees
- Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
- Maintained inventory of IT supplies by checking and documenting levels regularly
- Upgraded laptops/desktops, improving speed and performance.
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel
- Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers
Education
Certificate - Cybersecurity
The George Washington University
Washington, DC10.2021
High School Diploma -
EASTERN SENIOR HIGH SCHOOL
Washington, DC06.2008
Skills
- System Administration
- Network Configuration
- Software Installation
- Troubleshooting
- Windows Environment
- Firewall administration PFsense, Untangle
- Service now
- Active Directory
- Server Management
- Hyper-V
- NMap
- Hardware Installation
- Mac Environment
Certification
- CompTIA A+ Completed March 2017
- CompTIA Network + Completed March 2017
- CompTIA Security+ Completed January 2022
- CompTIA CySA+ Inprogress
References
References available upon request.
Timeline
IT Administrator
The Annapolis & Anne Arundel Scholarship Trust
02.2023 - Current
Enterprise Help Desk – Tier I
OBXtek Inc
01.2022 - 01.2023
Tier 2 Desktop Consultant
Howard University
10.2021 - 11.2021
Technology Consultant
JTServices LLC
06.2021 - Current
IT Specialist Consultant
SMARTWAREI.T
06.2021 - 12.2021
IT Specialist
THE NATIONAL CENTER FOR CHILDREN AND FAMILIES
12.2013 - 03.2021
Certificate - Cybersecurity
The George Washington University
High School Diploma -
EASTERN SENIOR HIGH SCHOOL
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