Hard working service manager with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Willingness to learn and grow.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Four Corners
08.2022 - 02.2024
Decreased operating expenses by controlling supply and labor costs
Executed a highly profitable brunch program
Managed and trained 20 direct reports
Assisted General Manager with quarterly P&L reports
Continuously improved marketing efforts to ensure profitability
Manager
Roscoe's Tavern
06.2021 - 07.2022
Reconciled high volumes of revenue with POS system
Managed and trained 40 direct reports
Executed great customer service during high volumes times
Developed lasting relationships with patrons
Assisted with the development of new menus and areas for profit and growth
General Manager
Panino's Restaurants
09.2020 - 06.2021
Conducting opening and closing procedures to encourage successful business operations
Assisted with payroll duties
Direct report of 20 staff
Acted as a liaison between customers and owners
Worked closely with purchasers to ensure quality food and beverages
Education
Associate of Arts - History
Harry S. Truman College
Chicago, IL
06.2008
Skills
Employee Relations
Business operations knowledge
Training and development background
Employee Scheduling
Professional
Customer service
Willingness to learn
Timeline
Assistant General Manager
Four Corners
08.2022 - 02.2024
Manager
Roscoe's Tavern
06.2021 - 07.2022
General Manager
Panino's Restaurants
09.2020 - 06.2021
Associate of Arts - History
Harry S. Truman College
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