Zyanna Perez
Methuen,MA
Summary
Experienced administrative assistant with a strong commitment to maintaining order and providing exceptional customer relations. Thrives in fast-paced environments and possesses the resilience to handle challenges effectively. Known for meticulous attention to detail and decisive nature, accompanied by sound judgment and excellent multitasking abilities. Self-motivated and comfortable working both independently and collaboratively within teams to ensure on-time and accurate completion of clerical tasks.
Overview
4
4
years of professional experience
Work History
Bakery Worker
Mann Orchards
06.2023 - Current
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Increased sales with effective product promotions and attractive displays.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Played an integral role in seasonal preparations planning for special events like holidays or community gatherings which resulted in increased revenue during those periods.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Assisted in the development of new menu items, contributing to an expanded product offering that attracted new customers.
- Consistently met or exceeded sales targets through effective upselling techniques and strong product knowledge.
- Measured and mixed ingredients accurately to assist in baking process.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Bank Teller Intern
Digital Credit Union
05.2022 - 08.2022
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
- Assisted in reducing wait times for customers through effective queue management and timely service.
- Exceeded performance targets consistently through diligent work ethic and attention to detail during transaction processing.
- Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
- Maintained security protocols, reporting suspicious activity to supervisors in compliance with bank policies.
- Contributed to branch sales goals by cross-selling bank products and services during customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
Student Life Assistant
Lauren Hubacheck
10.2020 - 12.2021
- Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Directed customer communication to appropriate department personnel.
- Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
- Answered dozens of daily phones calls on multi-line phone system and transferred calls to appropriate [Directors].
- Worked professionally to handle client, vendor and public guest requirements.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
- Managed budgets for multiple projects ensuring responsible allocation of funds without compromising quality services provided.
- Encouraged collaboration between clubs and organizations by coordinating joint events promoting camaraderie amongst members.
- Assisted in the development of student leadership programs for improved campus involvement.
- Assisted in conflict resolution efforts among students by mediating disputes when necessary.
- Maintained ongoing communication with parents, faculty, administrators about Student Life activities.
- Conducted regular assessments of student needs, adapting programming accordingly to provide meaningful experiences.
- Served as a mentor to incoming students, offering guidance and support throughout their transition to college life.
Education
Bachelor of Science - Business Administration
Salem State University
Salem, MA05.2024
High School Diploma -
Methuen High School
Methuen, MA05.2019
Skills
- Basic accounting principles
- Professionalism and Courtesy
- Interpersonal relationship building
- Financial transactions accuracy
- Microsoft Office
Timeline
Bakery Worker
Mann Orchards
06.2023 - Current
Bank Teller Intern
Digital Credit Union
05.2022 - 08.2022
Student Life Assistant
Lauren Hubacheck
10.2020 - 12.2021
Bachelor of Science - Business Administration
Salem State University
High School Diploma -
Methuen High School
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