Thomas Page
South Gate,CA
Summary
Results-driven Travel Consultant with extensive experience at United Airlines and American Express Travel, recognized for exceptional customer service and strong client relationship cultivation. Expertise in global travel planning allows for the creation of customized solutions that consistently exceed expectations. Notable achievements include training team members and enhancing brand reputation through meticulous travel execution. Committed to leveraging industry knowledge to elevate client experiences and drive company growth.
Overview
25
25
years of professional experience
Work History
Travel Consultant
UTI
Long Beach, CALIFORNIA
03.2010 - 10.2015
- Performed quality checks on all documents prior to issuing tickets or vouchers
- Demonstrated proficiency in Microsoft Office applications
- Collaborated with other departments within the organization to coordinate activities related to travel planning
- Handled complaints promptly while maintaining high levels of customer satisfaction
- Assisted customers with travel insurance claims processing
- Researched and provided accurate information on destinations, transportation options, visas and passports requirements for clients
Travel Consultant VIP
Capitol Records/EMI
Hollywood, CALIFORNIA
03.2005 - 03.2010
- Created detailed travel plans tailored to customer needs and preferences
- Compiled necessary documentation, confirming proper organization for trips
- Determined destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Booked transportation and hotel reservations, using computer and telephone
- Developed creative strategies to increase customer satisfaction and loyalty
Corporate Travel Coordinator
American Express Travel Rltd Svcs Co,Inc
El Segundo, CALIFORNIA
02.2000 - 02.2009
- Assisted corporate travelers in making flight and hotel reservations.
- Organized and managed travel itineraries for employees.
- Coordinated with vendors to negotiate rates for airfare, hotels, and car rentals.
- Ensured compliance with company travel policies and regulations.
- Maintained records of all business trips taken by employees including flight times, hotel accommodations, rental cars.
- Provided timely updates on any changes in schedule or budget constraints during a trip.
- Advised senior management on cost-effective solutions when planning large group travels.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Maintained relationships with travel partners and vendors.
Travel Consultant
TBWA/Chait/Day
Los Angeles, California
06.2003 - 09.2005
- Performed quality checks on all documents prior to issuing tickets or vouchers
- Monitored changes in flight schedules or pricing due to weather conditions or other factors
- Assisted customers with travel insurance claims processing
- Created itineraries for clients based on customer interests, budgets, and availability
- Listened to concerns and complaints from customers and promptly addressed issues
- Collaborated with clients to create customized itineraries based on their individual preferences and budgets
Customer Service Representative
United Airlines
Los Angeles, CALIFORNIA
09.1990 - 06.1997
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Processed payment transactions utilizing point of sale systems.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Trained new staff members on proper customer service techniques and policies.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Printed itineraries and tickets for passengers each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
ASSOCIATE IN ARTS (A.A.) - GRAPHIC ARTS
LATTC
Los Angeles06.1976
HIGH SCHOOL DIPLOMA -
Dorsey High School
Los Angeles06.1974
Skills
- Administrative tasks
- Global travel experience
- Strong Communication Skills
- Executive Travel
- Company Branding
- Mentoring and training
- High volume environments
- Travel insurance
- Exceptional customer service
- Regulations and compliance
- Time Management
- Analytical Thinking
- Company guidelines and procedures
- Travel research
- International reservations
- Global destinations
- Customer advising
- Client amenities
Timeline
Travel Consultant
UTI
03.2010 - 10.2015
Travel Consultant VIP
Capitol Records/EMI
03.2005 - 03.2010
Travel Consultant
TBWA/Chait/Day
06.2003 - 09.2005
Corporate Travel Coordinator
American Express Travel Rltd Svcs Co,Inc
02.2000 - 02.2009
Customer Service Representative
United Airlines
09.1990 - 06.1997
ASSOCIATE IN ARTS (A.A.) - GRAPHIC ARTS
LATTC
HIGH SCHOOL DIPLOMA -
Dorsey High School
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