Alisha Cole
Minnesota
Summary
Dedicated and highly motivated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Operations Manager
Paper Transport
06.2024 - Current
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and customers
- Oversaw maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Front of House Manager
The Original Pancake House - Plymouth
05.2021 - 06.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Office Administrator
HM Cragg
10.2022 - 06.2023
- Onboarding for new employees: tours, first day meetings
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Executed billing tasks and recorded information in company databases.
Office Manager
SR Mechanical
12.2018 - 05.2021
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
Education
Associate of Applied Science - Culinary Arts
Hennepin Technical College
Minneapolis, MNSkills
- Problem Solving
- Client Relationships
- Customer Service
- Team Leadership
- Organizational Management
- MS Office
- Operations Management
- Problem-Solving
Timeline
Operations Manager
Paper Transport
06.2024 - Current
Office Administrator
HM Cragg
10.2022 - 06.2023
Front of House Manager
The Original Pancake House - Plymouth
05.2021 - 06.2024
Office Manager
SR Mechanical
12.2018 - 05.2021
Associate of Applied Science - Culinary Arts
Hennepin Technical College
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