Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Cole

Minnesota

Summary

Dedicated and highly motivated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Operations Manager

Paper Transport
06.2024 - Current
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and customers
  • Oversaw maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Front of House Manager

The Original Pancake House - Plymouth
05.2021 - 06.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Office Administrator

HM Cragg
10.2022 - 06.2023
  • Onboarding for new employees: tours, first day meetings
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Executed billing tasks and recorded information in company databases.

Office Manager

SR Mechanical
12.2018 - 05.2021
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.

Education

Associate of Applied Science - Culinary Arts

Hennepin Technical College
Minneapolis, MN

Skills

  • Problem Solving
  • Client Relationships
  • Customer Service
  • Team Leadership
  • Organizational Management
  • MS Office
  • Operations Management
  • Problem-Solving

Timeline

Operations Manager

Paper Transport
06.2024 - Current

Office Administrator

HM Cragg
10.2022 - 06.2023

Front of House Manager

The Original Pancake House - Plymouth
05.2021 - 06.2024

Office Manager

SR Mechanical
12.2018 - 05.2021

Associate of Applied Science - Culinary Arts

Hennepin Technical College

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Alisha Cole