Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tamya Campos

Jersey City,NJ

Summary

Dynamic Program Specialist with a proven track record at Interexchange, excelling in crisis management and customer service. Adept at enhancing participant experiences while ensuring compliance with regulations. Skilled in scheduling and conflict resolution, I effectively manage high-volume inquiries, fostering positive relationships and delivering exceptional support in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Program Specialist

Interexchange
05.2022 - Current
  • Support J-1 visa participants and host employers, ensuring compliance with U.S. Department of State regulations
  • Vet employer applications and job offers to meet program eligibility and participant safety standards
  • Assist with crisis management, including emergency response, welfare concerns, and program terminations
  • Counsel participants on housing, transportation, Social Security, and workplace-related topics.
  • Manage high-volume inquiries via phone, email, and live chat, while documenting all case activities

Front Desk Receptionist

Amazing Lash Studio
06.2021 - 12.2021
  • Managed front desk operations, greeting clients and answering inquiries promptly.
  • Scheduled appointments efficiently using booking software to optimize staff availability.
  • Processed payments and maintained accurate records of transactions daily.
  • Ensured a welcoming environment, enhancing client experience through exceptional customer service.

Marketing Assistant

Novex Haircare
06.2019 - 07.2020
  • Coordinated marketing campaigns across social media platforms to enhance brand visibility.
  • Assisted in the development of promotional materials, ensuring alignment with brand guidelines.
  • Conducted market research to identify trends and consumer preferences, informing strategic decisions.
  • Managed content calendars to streamline posting schedules and maintain consistency in messaging.

Hostess

Olive Garden
10.2018 - 10.2019
  • Greeted and seated guests efficiently, ensuring timely service and optimal dining experience.
  • Managed reservation system, optimizing table turnover and guest flow during peak hours.
  • Collaborated with servers to communicate guest needs and enhance overall service quality.
  • Maintained cleanliness of front-of-house areas, contributing to welcoming atmosphere for patrons.

Education

Bachelors Of Science - Marketing

Ramapo College of New Jersey
Mahwah, NJ
12.2021

Skills

  • Customer Service & Guest Relations
  • Crisis Management & Problem Solving
  • Front Desk & Reception Operations
  • Scheduling & Calendar Management
  • Social Media & Marketing Support
  • Conflict Resolution
  • Strong Verbal & Written Communication

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Program Specialist

Interexchange
05.2022 - Current

Front Desk Receptionist

Amazing Lash Studio
06.2021 - 12.2021

Marketing Assistant

Novex Haircare
06.2019 - 07.2020

Hostess

Olive Garden
10.2018 - 10.2019

Bachelors Of Science - Marketing

Ramapo College of New Jersey

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Tamya Campos