Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Chaitman

customer service
South Ogden,UT

Summary

Proven expertise in quality control and exceptional hand-eye coordination, demonstrated through a track record of maintaining demanding productivity goals at A2B Fulfillment. Skilled in shipment preparation and product packaging, I excel in fast-paced environments, ensuring up to 100% accuracy in order picking. My proactive customer service approach has consistently enhanced customer satisfaction and loyalty. Resourceful customer service able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Picker Packer

A2B Fulfillment
09.2023 - 05.2024
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Customer Service Representative

Focus
09.2022 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.

Picker Packer

Amazon
07.2022 - 08.2022
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Customer Service Representative

SITEL Worldwide
02.2022 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.

Picker Packer

ABC Book Co
05.2019 - 11.2021
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Education

High School Diploma -

Young Parents
Farmington, UT
05.1999

Skills

  • Quality Control
  • Product Inspections
  • Shipment Preparation
  • Product Packaging
  • Loading and unloading
  • Hand-Eye Coordination
  • Order Picking
  • Data Entry
  • Complaint resolution
  • Data Collection
  • Product Knowledge
  • Professional telephone demeanor
  • Product Sales
  • Call Center Operations
  • Customer Service
  • Payment Processing
  • Customer Support

Timeline

Picker Packer

A2B Fulfillment
09.2023 - 05.2024

Customer Service Representative

Focus
09.2022 - 11.2022

Picker Packer

Amazon
07.2022 - 08.2022

Customer Service Representative

SITEL Worldwide
02.2022 - 06.2022

Picker Packer

ABC Book Co
05.2019 - 11.2021

High School Diploma -

Young Parents
Amber Chaitmancustomer service