Summary
Overview
Work History
Education
Skills
Timeline
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Luis Castellanos

Luis Castellanos

San Diego,CA

Summary

Dedicated Rideshare Driver with over Number years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. High-performing Job Title bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence. Smooth driver and experienced Job Title versed in helping groups, business travelers and VIPs with transportation needs. Always polished, professional and discreet with passengers. Maintains strict standards and upholds reputation for excellence with consistent on-time operations. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. Professional Job Title skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining shuttle vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws.

Overview

4
4
years of professional experience

Work History

Lyft Driver

Lyft
06.2019 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Adhered to all safety regulations and traffic laws while driving.
  • Responded to passenger concerns and complaints politely and professionally.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
  • Processed payments for rides and provided accurate change when necessary.
  • Delivered passengers to destinations safely and on time.
  • Followed applicable traffic regulations and traffic laws.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Responded with ease to sudden changes in routes and schedules.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Remained calm and poised in emergent situations.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Developed deep knowledge of local routes and area destinations.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed designated routes and schedules while operating vehicles.
  • Communicated with passengers regarding estimated time of arrival.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Drove VIPs to corporate events and meetings.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Pointed out landmarks and other points of interest to passengers.

Education

I’m Still Studying -

National City Adult School
National City, CA

Skills

  • Road Regulations Knowledge
  • Vehicle Operations
  • Securing Loads
  • Mobile Platforms

Timeline

Lyft Driver

Lyft
06.2019 - Current

I’m Still Studying -

National City Adult School

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Luis Castellanos