Edward Close III
Bridgeport,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excited to work in the Tampa Area.
Overview
18
18
years of professional experience
Work History
Doorman
On The Mark Management
Milford, CT
02.2020 - 04.2022
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Orchestrated building safety measurements to maintain security and protect residents.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
Doorman
County Management Services
Trumbull, CT
02.2017 - 01.2020
- Greet visitors & tenants in lobby.
- Open front door(s) for visitors & tenants who have their hands full.
- Conduct inside & outside rounds of the Huntington condominium complex.
- Tag & report illegally parked cars in tenants' spaces.
- Make mental notes of packages available for tenants.
- Hand out at tenant's request & place notes on tenants' doors on Wednesdays for package availability prior to pandemic.
- Contact management or emergency personnel at discretion or upon request.
Customer Service Representative
Affinion Group Inc
Trumbull, CT
03.2009 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Explained & updated (Sears) Credit Card Registration & provided technical support for identification theft & many membership services.
- Transferred calls to supervisor upon discretion or request & transferred calls to notable departments who had authority.
- Assisted colleagues when called upon.
- Responded to customer emails which included cancellations.
Customer Service Representative
Vanguard Staffing
White Plains, NY
07.2008 - 02.2009
- Explained & updated Sears Credit Card Registration.
- Assisted in changing identity theft protection membership services from mail to online.
- Provided technical support for identity theft protection members.
- Transferred calls to supervisor upon discretion or request.
- Communicated professionally with colleagues when called upon.
Security Officer
U.S. Security Associates, Inc
North Haven, CT
08.2007 - 11.2007
- Patrol designated sites.
- Provide shift reports for Security Supervisor.
- Report & provide incident reports to Security Supervisor.
- Update prohibited visitors list at 14 story New Haven, Connecticut residential complex.
Security Officer
John C. Mandel Security Service
Bridgeport, CT
05.2002 - 08.2007
- Company bought out by U.S. Security Associates.
- Patrol designated sites.
- Provide & submit shift reports to Security Supervisor.
- Report & submit incident reports to Security Supervisor.
- Implement & update prohibited visitors list at the same New Haven, Connecticut residential complex housing senior citizens & disabled individuals.
Security Officer
Virgin Security Services
Bridgeport, CT
04.2001 - 05.2002
- Company bought out by John C. Mandel Security Service.
- Patrol designated sites.
- Provide & submit shift reports to Security Supervisor.
- Report & provide incident reports to Security Supervisor.
Education
Bachelor of Arts - Communications Arts
New York Institute of Technology
Old Westbury, NY06.1996
High School Diploma -
Bay Shore High School
Bay Shore, NY06.1991
Skills
- Marketing
- Writing Skills
- Customer Service
- Public Relations
- Microsoft Office
- Research
- Sales
- Computer literacy
- English
- Communication skills
- Hospitality
- Organizational skills
Assessments
Work style: Reliability - Proficient
Security guard skills - Highly Proficient
Customer service fit - Completed
Timeline
Doorman
On The Mark Management
02.2020 - 04.2022
Doorman
County Management Services
02.2017 - 01.2020
Customer Service Representative
Affinion Group Inc
03.2009 - 01.2015
Customer Service Representative
Vanguard Staffing
07.2008 - 02.2009
Security Officer
U.S. Security Associates, Inc
08.2007 - 11.2007
Security Officer
John C. Mandel Security Service
05.2002 - 08.2007
Security Officer
Virgin Security Services
04.2001 - 05.2002
Bachelor of Arts - Communications Arts
New York Institute of Technology
High School Diploma -
Bay Shore High School
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