Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalven Medina

Lubbock,TX

Summary

As an encouraging and analytical problem-solver, I possess talents that contribute to effective team building, leadership, and motivation. My exceptional customer relations aptitude and strong relationship-building skills enable me to establish positive connections with clients. With proficiency in using independent decision-making skills and sound judgment, I consistently make impactful contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance. Strong leader and problem-solver committed to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizing independent decision-making skills and sound judgment, consistently driving positive outcomes for the company.

Overview

18
18
years of professional experience

Work History

Director of Operations

Oil Changers and The Wash Shop
12.2023 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Director of New Store Openings

GO Car Wash
07.2021 - 12.2023
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Resolved problems with customers to maintain relationships and increase return customer
  • Create documents and procedures to standardize new store opening events and ensure consistency through multiple markets. base.
  • Train ML, DM, and store Team on all company policies and procedures and work with multiple departments to coordinate and plan multiple store openings at simultaneously
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Trained team members in successful strategies to meet operational and sales targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.

KC Market Leader

GO Car Wash
12.2019 - 07.2021
  • Mentored and coached team members to foster productive and engaging work environment.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Implemented business strategies, increasing revenue and effectively.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Director of Operations

Cascades Car Wash
02.2016 - 12.2019
  • Proper store upkeep for 8 locations.
  • Managing up to 50+ employees.
  • Handling all customer complaints.
  • In charge of all purchase orders for all locations.
  • In charge of all maintenance at all locations.
  • Managing and Maintaining Site Sales.
  • Ensuring all sites are open and operating by 7:00 AM.
  • Placing all orders for chemical warehouse.
  • Delivering all chemical to the stores.
  • In charge of our Auto Damage Department.
  • Training proper prepping procedures.
  • Training all Cashiers on our Sales Model.
  • Holding weekly Manager meetings.
  • Critiquing Weekly Maintenance lists.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

Detail Manager

Reagor Dykes Auto Group
02.2014 - 02.2016
  • Managed the Ford and Toyota Detail Shops in Plainview.
  • Organizing and Scheduling Customer Details.
  • Writing up and processing RO's.
  • Trained all personal on Detailing Standards held by Reagor Dykes.

Manager

Quick Quack Car Wash
12.2006 - 01.2014
  • Proper store upkeep.
  • Managed up to 15 employees.
  • Managed two locations.
  • Created schedules.
  • All bank drops and money management.
  • Thorough site inspections.
  • Inventory.
  • Maintenance.
  • Managing Labor Hours.
  • Weekly reports on sales and expenses.
  • Car count and average sale price reports.
  • Getting out in the community to drive volume.
  • Auto Damage Claims.

Education

South Plains College
Levelland, TX
2008

Olton High School
Olton, Tx
2005

Skills

  • Goals and Performance
  • Coaching and Mentoring
  • Customer Service
  • Retail Management
  • Account Management
  • Maximizing Profitability
  • Vendor Relationship Development
  • Store Layouts
  • Business Development
  • Sales Expertise
  • Staff Training
  • Finance and Accounting
  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Process Improvements
  • Quality Assurance
  • Cost Control
  • Capital Spending
  • Operations Management
  • KPI Tracking
  • Data Analysis

Timeline

Director of Operations

Oil Changers and The Wash Shop
12.2023 - Current

Director of New Store Openings

GO Car Wash
07.2021 - 12.2023

KC Market Leader

GO Car Wash
12.2019 - 07.2021

Director of Operations

Cascades Car Wash
02.2016 - 12.2019

Detail Manager

Reagor Dykes Auto Group
02.2014 - 02.2016

Manager

Quick Quack Car Wash
12.2006 - 01.2014

South Plains College

Olton High School

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Kalven Medina