Ebonee Gilmer
Pension Analyst
River Rouge,MI
Summary
Enthusiastic Pension Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting organizational goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Pension Analyst
Willis Towers Watson
Southfield, MI
02.2021 - Current
- Updated individual records to keep them accurate and detailed.
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
Administrative Assistant
Wilson 5 Service Company
Detroit, MI
11.2018 - 03.2021
- Answered tenant service calls using the multi-line phone system, routing calls and assigning tasks to the staff.
- Generating work orders using the National Computerized Maintenance Management System (NCMMS).
- Creating and editing the maintenance schedules of all heating/cooling equipment.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
Janitorial Custodian
Ameri-Clean Janitorial Services
Detroit, MI
12.2015 - 02.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Coordinated activities with other departments to ensure that services are provided in a timely and efficient manner.
- Recommended changes that could improve service and increase operational efficiency.
- Developed quality checklist that reduced spending and costs by 3.5%.
- New employee training.
Janitorial Custodian
Tate & Byles, JV
Detroit, MI
08.2010 - 11.2015
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
Janitorial Custodian
D & A Building Services
Detroit, MI
12.2005 - 08.2010
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
MBA - Accounting And Business Management
American InterContinental University
Schaumburg, IL03.2018
Bachelor of Science - Accounting And Finance
American InterContinental University
Schaumburg, IL03.2010
Skills
- Maintain participant database up-to-date and accurate
- Review retiree pension records and contact them for more information if needed
- Respond to participant inquiries
- Oversee all participant communications based on company procedures
- Assist in calculation of pension benefits according to participant’s plan
- Prepare pension summaries and paperwork for participants
- Provide administrative support to pension management team when needed
- Recommend process improvements to complete assigned work within expected quality and deadlines
- Document Services Representative
- Manage daily fulfillment for client teams
- Microsoft Excel
- Data Entry
Timeline
Pension Analyst
Willis Towers Watson
02.2021 - Current
Administrative Assistant
Wilson 5 Service Company
11.2018 - 03.2021
Janitorial Custodian
Ameri-Clean Janitorial Services
12.2015 - 02.2021
Janitorial Custodian
Tate & Byles, JV
08.2010 - 11.2015
Janitorial Custodian
D & A Building Services
12.2005 - 08.2010
MBA - Accounting And Business Management
American InterContinental University
Bachelor of Science - Accounting And Finance
American InterContinental University
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