Team Focused Leader with over 20 years Property Management and Hospitality experience with a performance based history of financial profitability, employee development and owner/investor relations.
Overview
15
15
years of professional experience
Work History
Regional Property Manager
Conifer Realty
02.2022 - Current
Directed the operations of a diverse portfolio of 13 properties over 2 states, totaling 1100 units, leading a team of 32 employees.
Managed budget development and expense control, ensuring optimal financial performance across all properties in the portfolio.
Provided comprehensive training programs for employees, fostering a knowledgeable team capable of handling various industry challenges efficiently.
Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
Monitored industry trends and regulatory updates, implementing necessary changes quickly to maintain compliance across all managed properties.
Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
Streamlined processes to achieve efficiency for the daily operations of the asset.
Promoted a culture of opportunity through leadership, education and a work-life balance
Senior Community Manager
Conifer Realty
07.2019 - 02.2022
Managed the daily operations of a 3 community campus with 200 apartment units and townhomes
Averaged 98% occupancy with less than 5% deliquency
Consistently increased NOI year-over-year
Managed and developed a staff of six; two achieving internal promotions
Initiated a resident retention program to reduce turnover
Created 3 annual budgets for the campus
Improved relationships with local and state housing agencies
Property Manager
Habitat America
09.2009 - 07.2019
Managed 3 properties to include LIHTC senior communities and a multi-family, mixed use commercial community.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Involved in 5 lease-ups, 2 of which I managed from groundbreaking to stabilization.
Pilot for the MPDU program with DHCD.
Consistently achieved or exceeded NOI.
Averaged 98% occupancy rate by effectively marketing available units and conducting thorough tenant screenings.
Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Education
Bachelor of Arts - Elementary Education
Towson University
Towson, MD
05.2001
Associate of Arts - Education
Anne Arundel Community College
Arnold, MD
05.1997
Skills
Project management
Increase revenue
Budget creation
Negotiate pricing
Execute contracts
Employee relations
Customer-oriented
Develop, coach, mentor staff
Prepare accurate and timely reports to owner
Excellent presentation and communication skills
Expense control
Pricing strategy
Marketing strategy review & revisions
Industry trends
Rent renewal strategies
Effective cost control
Quality control
Create long term vendor partnerships
Sales management
Accomplishments
Successful lease-ups and acquisitions
Full site rehabs
Timeline
Regional Property Manager
Conifer Realty
02.2022 - Current
Senior Community Manager
Conifer Realty
07.2019 - 02.2022
Property Manager
Habitat America
09.2009 - 07.2019
Bachelor of Arts - Elementary Education
Towson University
Associate of Arts - Education
Anne Arundel Community College
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