SEAN BROWN
Cotati,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housing Program Assistant
U.S Department of Housing And Urban Development
12.2022 - Current
- Real Estate Assessment Center (REAC) Coordinator in charge of drafting NOV Notice of Violation or NOD Notice of Default letters for properties that have been inspected and found to have Life-Threatening and Severe (LT&S) deficiencies.
- Responsible for managing a mini-portfolio of 22 properties as an Project Manager.
- Prepared and submitted project invoices for review and approval.
- Assist with (MOR)Management and Occupancy Review, which includes site visits and tenants files that prove resident's eligibility.
- Review and approve borrower requests related to leases, collateral releases/substitutions, letters of credit, changes in property management, reserve/holdback releases, loan extensions, interest rate reductions, loan modifications, and other project-related requests.
- Serve as primary point of contact for projects assigned for owner/management agent, tenants, Federal, State, and local governmental agencies, congressional interests, other external organizations, and senior-level managers.
- Recognize inquiries on matters of policy or technical nature requiring personal attention of the Project Manager, and keep Supervisor informed of all matters which will eventually require a decision.
- Initiate correspondence, such as acknowledgment letters, requests for additional information and transmittal memorandums filling in references, dates, citations from manuals, regulations, etc., which requires researching and extracting from files and records.
- Followed strict data confidentiality rules to keep client information secure.
- Completed forms and reports in compliance with federal and state regulations.
- Documented emergency incidents or rule non-compliance.
Medical Support Assistant
U.S Department of Veterans Affairs
02.2021 - 12.2022
- Managed multiple scheduling systems of the VA,Vet-Text,CPRS,Consult Tool Management ,Virtual Care Manager, VISTA Scheduling, Insurance Capture Buffer,VSSC Application.
- Assist patients and staff members with Virtual Care reports with providing correct Email for patients and provider on daily basis for clinic appointments.
- Schedule Specialty Consults and Return to clinic orders for Orthopedics,Urology,Arthritis,Endocrine,Liver. General Surgery department including Bariatric,Colorectal,Wound-care.
- Help walk in patient scheduling RTC orders for most specialty care clinics including Cardiology, Vascular and Chest.
- Provide Clinic staff with daily wall list which includes daily patients appointment for over 8 clinics that Modules host.
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents.
- Answered phone to provide information, schedule appointments and take down messages
- Worked with pharmacy staff to authorize drug refills and relay prescription information.
- Assisted patients and worked directly with doctors to help patients with care.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Train Attendant
Amtrak
01.2017 - 08.2021
- Provide boarding assistance to elderly, sick, or injured people.
- Perform equipment safety checks prior to departure.
- Open and close doors for passengers.
- Explain and demonstrate safety procedures and safety equipment use.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Provide customers with information on routes,prices, timetables, terminals, or concourses.
- Trained newly hired employee to fill key positions for the railroad.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Shift Lead
Starbucks
09.2010 - 02.2017
- Communicated clear expectations and goals to each team member.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Trained staff on bar practices, customer service standards and productivity strategies.
- Managed operations during shift, with total awareness of activities of employees and customers.
- Prepared shift reports, keeping management informed of daily operations.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
Associate Of Arts -
Eastern Gateway Community College
Steubenville, OHBachelor Of Arts - General Psychology Cognitive
Chapman University
Orange, CAAssociate Of Arts - Criminal Justice
Monroe College
Bronx, NYSkills
- Thrives in fast-paced environment
- Problem Anticipation and Resolution
- Financial Tracking
- Clerical Support
- Performance Improvement
- Microsoft Office
Certification
Paralegal
Timeline
Housing Program Assistant
U.S Department of Housing And Urban Development
12.2022 - Current
Medical Support Assistant
U.S Department of Veterans Affairs
02.2021 - 12.2022
Train Attendant
Amtrak
01.2017 - 08.2021
Shift Lead
Starbucks
09.2010 - 02.2017
Associate Of Arts -
Eastern Gateway Community College
Bachelor Of Arts - General Psychology Cognitive
Chapman University
Associate Of Arts - Criminal Justice
Monroe College
Paralegal
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