Emily Smith
Airway Heights,WA
Summary
To provide exceptional customer service and leadership in a fast-paced environment through strong communication skills, industry specific professional expertise, and a highly adaptable and conscientious personality.
Overview
7
7
years of professional experience
Work History
MANAGER, SERVER
STEVEO'S PIZZA
11.2020 - 12.2022
- Provided excellent customer service to guests by encouraging feedback on food served, resolving issues, and bringing any additional items or beverages requested
- Trained employees and managed customer and employee relations by solving day-to-day problems
- High level of expertise in continual menu changes of signature items and specials
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Operated POS terminals to input orders, split bills, and calculate totals
- Cleaned and organized, and restocked during slack periods
MANAGER, PRODUCE DEPARTMENT
GOLD BAR GROCER
02.2016 - 11.2020
- Maximized profit by creating and implementing efficient team workflows, minimizing waste, and controlling shrinkage
- Determined produce pricing structure to achieve margin and sales goals while maintaining competitive pricing profile
- Provided training and coaching for new employees on proper policies and procedures, and to gain the technical skills required for a dynamic department
Education
High School Diploma - undefined
TONASKET HIGH SCHOOL
01.2012
Skills
- Organization and Cleanliness
- Customer Service and Versatility
- Team Leadership and Training
- Conflict and Complaint Resolution
Timeline
MANAGER, SERVER
STEVEO'S PIZZA
11.2020 - 12.2022
MANAGER, PRODUCE DEPARTMENT
GOLD BAR GROCER
02.2016 - 11.2020
High School Diploma - undefined
TONASKET HIGH SCHOOL
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