Cameron Anderson
Henderson,NV
Summary
In my current role as a Virtual Support Specialist, I manage customer data using CRM systems, ensuring accuracy and timeliness in processing orders and drafting responses. I regularly create reports in Google Sheets and Microsoft Excel, utilizing advanced functions and pivot tables to present data effectively. My experience in streamlining workflows and collaborating across departments has honed my ability to adapt to evolving priorities while maintaining high standards of professionalism.
Overview
4
4
years of professional experience
Work History
Virtual Support Supervisor
DIV Holdings LLC
08.2020 - Current
- Communicating crucial information to staff on procedures, compliance, and regulations.
- Responsible for answering all inbound calls, emails, and support chats. Consistently contact clients and internal departments as necessary.
- Resolving escalated customer issues, displaying a strong commitment to satisfaction.
- Managing online orders, ensuring accurate and timely completion and confirmation.
- Managed and analyzed multiple data analytic spreadsheets, ensuring accuracy and insightful reporting.
- Conducting regular reviews of databases for accuracy and consistency.
- Play a key role in training new employees and achieving rapid career progression.
- Creating and managing schedules for optimal shift coverage. Oversee timecards and payroll
- Coordinating billing and collections for overdue or failed payments. (Accounts receivable.)
- Implementing time-saving strategies, managing daily operations, and enhancing team productivity.
- Developing and implementing standard operating procedures for consistent service delivery. Experience with CRM platforms for customer data management and reporting.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data visualization) and Google Sheets
- Utilize CRM systems to handle customer relations and streamline order tracking.
- Created and maintained spreadsheets, implementing formulas and functions to streamline reporting processes.
- Strong analytical skills with a focus on data accuracy and trend identification.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Associate of Science - Social Sciences
College of Southern Nevada
Henderson, NV06-2017
Skills
- Performance monitoring
- Policy enforcement
- Workload management
- Call center experience
- Complaint handling
- Escalation management
- Stress tolerance
- Client relationship building
- Sales support
- Reporting and documentation
- Payment management
- Technical support
Timeline
Virtual Support Supervisor
DIV Holdings LLC
08.2020 - Current
Associate of Science - Social Sciences
College of Southern Nevada