Brittany Rockey
Childcare Owner/Operator
Clarksville,IN
Summary
Over 2 years of expertise in childcare center administration. Directed creative programming and administrative staff for daycare center serving 10 children. Highly effective at increasing efficiency through creating organized systems of information.
Overview
6
6
years of professional experience
Work History
Daycare Owner/Operator
All Around Kids
Clarksville, IN
08.2019 - Current
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Stayed current on codes and guidelines to maintain compliant program operations in Indiana.
Customer Service Specialist
KLM
Louisville, KY
02.2016 - 08.2019
- Recorded product or service failure complaints and notified appropriate departments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Education
High School Diploma -
The Excel Center
Clarksville 02.2022 - 02.2022
No Degree - Early Childhood Development
Ivy Tech Community College of Indiana
Indianapolis, IN 02.2022 - Current
Skills
Flexible and Adaptable
Data Entry
Self-Motivated
Interpersonal Communication
First Aid/CPR
Attention to Detail
Organization and Time Management
Multitasking Abilities
Planning and Coordination
Dependable and Responsible
Active Listening
Timeline
High School Diploma -
The Excel Center
02.2022 - 02.2022
No Degree - Early Childhood Development
Ivy Tech Community College of Indiana
02.2022 - Current
Daycare Owner/Operator
All Around Kids
08.2019 - Current
Customer Service Specialist
KLM
02.2016 - 08.2019