Enza Lisante
Summary
Organized and dedicated Administrative Assistant with over ten years of experience and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in an independent or team environment. Seeking a challenging position where I can utilize my extensive skills to contribute effectively to the success of the team and organization.
Overview
10
10
years of professional experience
Work History
Inside Sales Associate
White Cap Construction Supply
11.2023 - 03.2024
- Responded to customer orders and quotations in a timely manner while assisting outside account managers.
- Provided pricing, quotes, and delivery information to customers.
- Organized workflow and delegated tasks effectively to ensure timely project completion.
- Managed office inventory ensuring adequate supplies were available.
- Procured and monitored proper inventory, processed returns and payments.
- Provided exceptional customer service to both internal and external stakeholders.
- Tracked unresolved sales orders and maintained strong relationships with company vendors
- Managed and tracked daily cash revenue.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Closing Assistant
Draper and Kramer Mortgage
08.2020 - 10.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Ensured accurate record-keeping with diligent data entry and database management.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, closers, and attorneys.
- Coordinated with all parties to complete loan submissions and scheduled closing dates.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
Promoted to Administrative Assistant
Fidelity National Title
04.2014 - 08.2020
- Coordinated with loan officers to optimize the pre-approval processes.
- Optimized calendar management for loan officers and closers by strategically scheduling appointments.
- Answered closing inquiries and provided superior customer service to clients.
- Prepared preliminary settlement statements and loan closing instructions for review.
- Reviewed funding packages by calculating fees and arranging documents.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates
- Served as a Notary Public for clients
Receptionist
Fidelity National Title
04.2014 - 08.2020
- Professionally greeted incoming visitors and provided knowledgeable assistance.
- Managed calendars, scheduled meetings and appointments and coordinated travel arrangements.
- Streamlined communication by managing emails and high-volume phone calls.
- Resolved customer complaints.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to office staff.
- Organized and coordinated conferences and monthly office meetings.
- Prepared projects and presentations for management.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
Education
High School Diploma -
Oak Lawn Community High School
Oak Lawn, ILNo Degree - Business Administration
Moraine Valley Community College
Palos Hills, ILSkills
- Executive and Administrative Support
- Recordkeeping and File Management
- Office and Staff Management
- Customer Service
- Expert Microsoft Outlook, Word, and Excel Facilitator
- Work Planning and Prioritization
- Strong Problem Solver
- Schedule and Calendar Planning
- Document management
- Meticulous attention to detail
- Data entry
- Invoice Processing
- Travel Coordination
- Expense Reporting
Timeline
Inside Sales Associate
White Cap Construction Supply
11.2023 - 03.2024
Closing Assistant
Draper and Kramer Mortgage
08.2020 - 10.2022
Promoted to Administrative Assistant
Fidelity National Title
04.2014 - 08.2020
Receptionist
Fidelity National Title
04.2014 - 08.2020
High School Diploma -
Oak Lawn Community High School
No Degree - Business Administration
Moraine Valley Community College
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