Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Karahan

East Falmouth,MA

Summary

Experienced and dependable scheduler successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Operations Scheduler

AAFCPAs
11.2023 - Current
  • Developed strong relationships with employees, fostering trust and open communication around scheduling concerns or requests for accommodations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Utilized data-driven insights to continually refine scheduling practices, resulting in ongoing improvements in efficiency and employee satisfaction.
  • Consistently met deadlines while managing multiple schedules simultaneously, demonstrating strong organizational skills under pressure.
  • Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
  • Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Skilled at working independently and collaboratively in a team environment.

Operations Manager, Scheduler

Elderedge & Bourne Moving & Storage
06.2020 - 11.2023
  • Reduced scheduling errors by closely monitoring staff availability and proactively addressing potential conflicts.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Developed strong relationships with crew members through regular communication regarding scheduling preferences and concerns.
  • Flagged potential issues by monitoring timelines.
  • Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
  • Assisted with recruitment efforts, helping to identify qualified candidates for open positions within the team.
  • Provided excellent customer service when resolving schedule-related inquiries from both internal employees and external clients.
  • Set schedules for 19 staff by planning and designating shifts and jobs.
  • Acted as a liaison between crew members and management, facilitating open dialogue about workplace concerns and improvements needed in the scheduling process.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.

Front Office Supervisor

Hyannis Inn
05.2018 - 09.2022
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Reviewed and responded to guest reviews
  • Coached employees through day-to-day work and complex problems.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Completed bi-weekly payroll for 20 employees, throughout each department.
  • Monitored front areas so that questions could be promptly addressed.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Created and managed accurate occupancy forecasts and budgets.
  • Participated in setting room rates, based on availability and reviewing rates of competing hotels

Administrative Assistant, Payroll Administrator

DoubleTree By Hilton
05.2016 - 06.2020
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, and delivered messages to managers.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Supported executive staff through scheduling meetings, and weekly publishing of future resumes and event orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Tracked employee vacation, sick and personal time.
  • Processed manual checks for employees in accordance with company policies.
  • Generated reports to track employee time and attendance.
  • Assisted with recruitment and onboarding of new employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed payroll garnishments such as tax liens and child support.

Education

Associate of Arts - Business Administration

Cape Cod Community College
West Barnstable, MA

Skills

  • Problem-Solving
  • Critical Thinking
  • Data Entry
  • Timesheet Management
  • Microsoft Office Suite
  • Payroll Processing
  • Administrative background
  • Staff Coordination
  • Calendar Management
  • Administrative Support
  • Schedule Management

Timeline

Operations Scheduler

AAFCPAs
11.2023 - Current

Operations Manager, Scheduler

Elderedge & Bourne Moving & Storage
06.2020 - 11.2023

Front Office Supervisor

Hyannis Inn
05.2018 - 09.2022

Administrative Assistant, Payroll Administrator

DoubleTree By Hilton
05.2016 - 06.2020

Associate of Arts - Business Administration

Cape Cod Community College

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Sarah Karahan