Maria Victoria Almaraz
Lodi,CA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blueshield Of California
04.2018 - Current
- Resolves incoming calls concerning members eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs
- Reviews and analyzes member claims for accuracy as well as member education on how benefits are applied
- Ensure that complaints received are handled professionally and expeditiously
Customer Service Representative
Health Net
10.2017 - 04.2018
- Collected customer feedback and made changes to exceed members satisfaction
- File grievances and expedited appeals for members
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Representative
Kelly Services
02.2017 - 10.2017
- Processed and documented doctor changes for members
- Collected customer feedback and made changes to exceed members satisfaction
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Sales Advocate
It’s EID Inc. Cricket Wireless
06.2016 - 01.2017
- Experienced with customer service issues through phone and in person
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
Education
High School Diploma -
Tokay High School
Lodi, CA05.2015
Skills
- Creative Problem Solving
- Multitasking and Prioritization
- Data Entry and Maintenance
- Billing Adjustments and Refunds
Timeline
Customer Service Representative
Blueshield Of California
04.2018 - Current
Customer Service Representative
Health Net
10.2017 - 04.2018
Customer Service Representative
Kelly Services
02.2017 - 10.2017
Sales Advocate
It’s EID Inc. Cricket Wireless
06.2016 - 01.2017
High School Diploma -
Tokay High School
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