JOHARI MOORE
LEESBURG
Summary
Personal Banker with over 11 years of experience in financial services, specializing in enhancing customer satisfaction and retention through innovative strategies and personalized banking solutions. Demonstrates extensive expertise in financial products, risk management, and conflict resolution, consistently surpassing targets by capitalizing on cross-selling opportunities. Committed to fostering professional growth and pioneering digital banking solutions to elevate client experiences and ensure long-term financial well-being.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Regions Bank
04.2024 - Current
Personal Loan Specialist
OneMain
07.2023 - 04.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Maintained friendly and professional customer interactions
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Explained very technical financial information to applicants in easy to understand language
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
- Developed strong relationships with customers through high levels of customer service
- Submitted loan applications to underwriter for verification and recommendations
- Utilized risk management strategies to attain high loan approval rates
- Assisted customers with completing loan applications and other paperwork
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
- Manage client portfolios and provide tailored financial advice, consistently exceeding targets
- Develop innovative strategies to enhance customer satisfaction and retention
- Foster strong relationships with clients and team members
- Collaborate on cross-functional projects to streamline banking processes and improve service delivery
- Pioneer digital banking solutions to enhance customer experience
- Develop and implement new financial products tailored to diverse client needs
- Provide comprehensive financial guidance to clients, ensuring their long-term financial well-being
- Mentor junior staff members to foster professional growth
- Drive customer retention through personalised banking solutions
- Consistently surpass targets by identifying and capitalising on cross-selling opportunities
- Conducted Surprise Audits
Banker
Bridgeway Credit
02.2023 - 07.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Educated customers on features and benefits of banking products and services
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Opened, closed, and updated accounts for customers
- Balanced teller drawers and ATM cash
Teller
US Bank
12.2021 - 12.2022
Sales Associate
Spectrum
10.2019 - 02.2021
- Used skip tracing and other techniques to locate debtors
- Streamlined loan application process, enhancing customer experience and boosting approval rates
- Expertly negotiated repayment plans, balancing customer needs with company goals
- Optimised risk management strategies to improve loan approval rates
- Utilised skip tracing techniques to locate debtors, significantly increasing debt recovery success
- Provided exceptional customer service, assisting with account setup, loan applications, and new services
- Educated clients on banking products, fostering strong relationships
- Managed escalated calls using conflict resolution skills and extensive knowledge of bank policies
- Ensured regulatory compliance to safeguard customer data
- Developed effective strategies to explain complex financial information in accessible language
- Implemented creative solutions to streamline payment processing and balance management
Teller/Customer Service
Marine Federal Credit Union
03.2017 - 06.2019
Sales Rep
Alorica
10.2016 - 02.2017
Sales Rep
Convergys
08.2015 - 07.2016
- Greeted customers promptly and responded to questions with knowledgeable service
- Maintained productive relationships with existing customers through exceptional customer service
Cashier
Sears
03.2014 - 01.2015
Education
HIGH SCHOOL DIPLOMA -
Rich South High School
Richton Park, Il01.2015
Skills
- Customer Service
- Loan Processing
- Account Management
- Cash Handling
- Sales
- Banking
- Credit Union
- Conflict Resolution
- Risk Management
- Debt Collection
- Wire Transfers
- Financial Products
- Negotiation Skills
- Financial Literacy
- Problem Resolution
- Portfolio Management
- Customer Retention
- Compliance Knowledge
- Relationship Building
Accomplishments
Sales Associate of the Month, 12/01/23
Timeline
Personal Banker II
Regions Bank
04.2024 - Current
Personal Loan Specialist
OneMain
07.2023 - 04.2024
Banker
Bridgeway Credit
02.2023 - 07.2023
Teller
US Bank
12.2021 - 12.2022
Sales Associate
Spectrum
10.2019 - 02.2021
Teller/Customer Service
Marine Federal Credit Union
03.2017 - 06.2019
Sales Rep
Alorica
10.2016 - 02.2017
Sales Rep
Convergys
08.2015 - 07.2016
Cashier
Sears
03.2014 - 01.2015
HIGH SCHOOL DIPLOMA -
Rich South High School
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