Amanda Weaver
Shippenville,PA
Summary
Knowledgeable and dedicated customer service professional with experience in the manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Intelligent customer care with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Online Sales - Remote
Levin Furniture And Mattress
12.2022 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Reviewed sales and gross profit report to assess company efficiency.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted checks on flagged fraud risk orders coming into the website. Reviewed and verified information on flagged orders and voided out high risks.
Remote - Online Sales Representative
Levin Furniture And Mattress
05.2021 - 12.2022
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Tested website features and functionality for optimal performance.
- Established and maintained e-commerce relationship in reference to the website to promote and sell products.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks in a timely maner.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Able to efficiently handle a fast paced environment including answering online chats and taking customer calls.
Customer Service/shipping Services
Unique Fabrications, INC.
11.2019 - 05.2021
- Collected customer feedback and made process changes to exceed customer satisfaction.
- Assisted customers with setting appointments, shipping and special order requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products or services to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered constant flow of customer calls.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Larborer/Welder
Unique Fabrications, INC.
07.2018 - 11.2019
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Removed trash and excess materials to clean up work areas.
- Operated equipment such as CNC HAAS mill on daily basis.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Kept positive attitude focused on learning new processes and techniques.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Clamped and tack-welded components to achieve desired configurations.
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Interpreted verbal and written instructions from work orders and welding blueprints.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
- Fabricated shop parts directly from blueprints..
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Used MIG gun arc to melt and deposit metal from electrode to workpieces.
Education
High School Diploma -
Clarion Area High School
Clarion, PA2008
Skills
- Credit card processing
- Sales expertise
- Complaint resolution
- Report preparation
- Order Fulfillment
- Inbound and Outbound Calling
- Strategic sales knowledge
- Retail store support
- Recordkeeping strengths
- Technical Support
- Money handling abilities
- Stocking and replenishing
- Training development aptitude
- Key stakeholder relationship building
- Shipping procedures understanding
- Good listening skills
Timeline
Assistant Manager - Online Sales - Remote
Levin Furniture And Mattress
12.2022 - Current
Remote - Online Sales Representative
Levin Furniture And Mattress
05.2021 - 12.2022
Customer Service/shipping Services
Unique Fabrications, INC.
11.2019 - 05.2021
Larborer/Welder
Unique Fabrications, INC.
07.2018 - 11.2019
High School Diploma -
Clarion Area High School
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