Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Tawney

Retail Management
Michigan City,United States

Summary

Enthusiastic individual with superior skills working in both team-based and independent capacities. Bringing strong work ethic, integrity, and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. High-energy Store Manager bringing extensive experience in retail settings. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

8
8
years of professional experience

Work History

Deli/Bakery Associate

Walmart
Michigan City, IN
02.2022 - Current
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.

Machine Operator

Aero Metals
LaPorte, , IN
11.2021 - 02.2022
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Store Manager

Dollar General
Town of Pines , IN
06.2020 - 10.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Devised processes to boost long-term business success and increase profit levels. Reached top 5% in company sales within first year

Training Store Manager

Family Dollar
Laporte, IN
03.2014 - 06.2020
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Drove sales and planned promotional and local store marketing activities.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in store operating procedures, company policies and protocol and excellent customer service.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Opened and closed store 6 days per week.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Supervised and effectively trained new employees to decrease process lags and boost productivity.
  • Oversaw, trained and encouraged several store manager candidates, promoting culture of efficiency and performance.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of sales floor and POS workspace, working closely with employees to systemize tasks.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Promoted positive customer experience through day-to-day supervision and management of store
  • Delegated stocking, rotation, and recovery daily tasks to employees, streamlining daily progress and efficiency.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
  • Eased team transitions and new employee orientation through effective training and development.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interacted well with associates and customers to build connections and nurture relationships.
  • Managed, trained and motivated store manager candidates, assistant mangers and customer service representatives to continuously improve knowledge and abilities in retail customer service field.
  • Managed purchasing, sales, marketing and customer account operations efficiently with third party vendors.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Isaac C Elston Sr High School
Michigan City, IN
05.1984

Skills

  • Management Training
  • Store Displays
  • Delegation and Supervision
  • Pricing Updates
  • Stock Organization
  • Performance Goals
  • Inventory Management
  • Project Requirements
  • Planogram Execution
  • Motivational Leadership
  • Customer Interaction
  • Operational Efficiency

Timeline

Deli/Bakery Associate

Walmart
02.2022 - Current

Machine Operator

Aero Metals
11.2021 - 02.2022

Store Manager

Dollar General
06.2020 - 10.2021

Training Store Manager

Family Dollar
03.2014 - 06.2020

High School Diploma -

Isaac C Elston Sr High School

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Paula TawneyRetail Management