Kimberly Keefer
Richmond,USA
Summary
To utilize my expertise in complex discharging planning, counseling, crisis intervention and to facilitate appropriate use of resources in a hospital setting.
Professional social worker prepared for high-stakes environments. Proven ability to handle crisis situations, conduct assessments, and develop care plans. Strong focus on team collaboration and achieving results. Skilled in counseling, patient advocacy, and resource coordination, while adaptable to changing needs. Reliable and empathetic, fostering positive outcomes for patients and families.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Emergency Department Social Worker II
Houston Methodist Sugar Land Hospital
12.2016 - Current
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Contributed to hospital safety initiatives by identifying at-risk individuals and implementing targeted interventions to reduce potential harm.
- Implemented a program for high ED utilization patients to address reasons for returning to ED and to link them with appropriate community resources
- Completed a presentation to all of Houston Methodist social workers, system wide on "Opiate Misuse and Addiction Medicine Treatment in the ED
- Educated colleagues on best practices for addressing the unique challenges faced by emergency department social workers.
- Offered supportive counseling sessions tailored specifically towards addressing emotional concerns arising from trauma experienced during acute medical emergencies or other critical incidents encountered.
- Consulted with team managers, statutory and voluntary agencies and patient's relatives to support patient's treatment plan.
- Promoted a strengths-based approach in working with clients facing challenging life circumstances resulting in increased resilience among patient population cared for within the emergency department setting.
- Connected patients and families to appropriate community resources, improving overall well-being and support systems.
- Reduced emergency department readmission rates through timely interventions and effective discharge planning.
- Conducted efficient discharge planning for medically stable patients requiring post-hospitalization services such as rehabilitation or skilled nursing facilities placement.
- Referred clients and families to proper resources to obtain community assistance.
- Developed and maintained working relationships with community health, welfare and social agencies and sought creative means to assist clients with needs.
- Provided crisis intervention services to stabilize patients experiencing acute mental health or substance abuse crises.
- Interviewed patients, assessed priorities and documented case activity.
- Managed high caseloads effectively using strong organizational skills while maintaining excellent quality of care delivery standards.
Advanced Practice Social Worker
CHI Baylor St. Luke’s Medical Center Hospital
04.2014 - 12.2016
- Advanced Practice Social Worker for the following units: Liver Transplant, Urology, and Gynecology Oncology
- Perform case manager duties including providing clinical updates of medically complex patients to insurance companies
- Work closely with IPC, Kelsey Sebold and LSA Hospitalists groups to manage patients’ hospital course and to move them along the continuum of care
- Provide psychosocial assessments and supportive counseling for pre and post-transplant patients
- Collaborate with liver transplant team to assess patients for liver and dual organ transplants
- Proficient in several software programs including Epic, Midas and Curaspan to document and track social work consults
- Provide social work coverage for the entire 850 bed hospital on weekends
- Member of Professional Education Committee
Social Worker
Methodist Sugar Land Hospital
08.2004 - 04.2014
- Social Worker for Ortho/Neuro Floor, ICU, Med/Surg, ER and Maternal and Child Health
- Psychosocial assessments/Crisis Intervention/Supportive Counseling
- Discharge planning including transfers to next level of care, assessing home needs and arranging home health and durable medical equipment
- Provide clinical to insurance companies to insure continued stay or approval for next level of care
- Typical cases include LTAC, Rehab and SNF referrals, Hospice, APS and CPS cases, chemical dependency, suicide attempts, indigent and homeless patients, domestic violence, chronic and acute psychiatric conditions, teen pregnancy and adoptions
- Implemented and facilitated a breast cancer support group
- Member of hospital Ethics Committee
- Implemented a new hospital readmission prevention program
Case Manager/Social Worker
National Rehab Partners at Memorial Hermann Ft. Bend Hospital
11.2003 - 08.2004
- Case Manager/Social Worker for 10 Bed Rehab Unit
- Evaluated patients for admittance to inpatient rehab unit
- Psychosocial Assessments
- Discharge Planning and arranged transfers to next level of care, home health and durable medical equipment
- Case manager duties included providing clinical updates to insurance companies and monitoring LOS
- Implemented and facilitated a stroke support group
Rehab Social Worker/Case Manager
West Houston Medical Center
01.1999 - 11.2003
- Rehab Social Worker/Case Manager for 12 bed Inpatient Rehab Unit
- Psychosocial Assessments/Discharge Planning
- Facilitated continued stay or transfer to next level of care by providing clinical updates to insurance companies
- Completed extensive customer satisfaction surveys for patients discharged from rehab unit
- Implemented and facilitated a stroke support group
Education
Master's - Social Work
University of Houston
01.1998
B.A. - Psychology
Texas State University
01.1987
Skills
- Mental health support
- Discharge planning
- Psychosocial assessment
- Community resource navigation
- Elderly care expertise
- Grief and loss counseling
- Homelessness assistance
- Trauma-informed care
Certification
- LCSW - Licensed Clinical Social Worker
- Accredited Case Manager-SW
Timeline
Emergency Department Social Worker II
Houston Methodist Sugar Land Hospital
12.2016 - Current
Advanced Practice Social Worker
CHI Baylor St. Luke’s Medical Center Hospital
04.2014 - 12.2016
Social Worker
Methodist Sugar Land Hospital
08.2004 - 04.2014
Case Manager/Social Worker
National Rehab Partners at Memorial Hermann Ft. Bend Hospital
11.2003 - 08.2004
Rehab Social Worker/Case Manager
West Houston Medical Center
01.1999 - 11.2003
B.A. - Psychology
Texas State University
Master's - Social Work
University of Houston
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