N McElfresh
Indianapolis,IN
Summary
Inventory Control /Customer Service / Technical Support
Skilled manager with experience distinguished by commended performance and proven results.
Extensive background in inventory control, distribution, warehousing, call center management, customer service and technical support.
Demonstrated success in customer service, process improvements, and training.
Overview
17
17
years of professional experience
Work History
Shipping Manager
Fastenal
10.2016 - 05.2024
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Conducted regular audits of shipping procedures, identifying areas for improvement and implementing corrective actions.
Inventory Control Manager
Brightpoint
04.2011 - 10.2016
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Set-up company’s ISO guidelines for inventory processes and put-away procedures.
- ® Saved company 3.8 million dollars during set-up of new warehouse by implementing new warehousing and picking procedures.
- ® Realized a 1.8 million dollar savings by cutting overtime costs.
Inventory Control Manager
Ditan Distribution
09.2007 - 03.2011
- Managed a staff of 12. Responsible for 30 top customers with over 15 million pieces of product on hand. Member of Global Profitability Strategy Group and leader of ZAPP Programming and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.
- Integral role in designing and implementing ISO guidelines for processes and procedures for Production Department.
- ® Maintained 99.8% raw material inventory accuracy.
- ® Reduced overtime costs by 75%.
Education
BASEET - Electronics
ITT Technical Institute
Indianapolis, IN05-1995
Skills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
- Staff leadership
- Technical skills
- Inventory auditing
- Customs compliance
- Distribution management
- Stock control
Timeline
Shipping Manager
Fastenal
10.2016 - 05.2024
Inventory Control Manager
Brightpoint
04.2011 - 10.2016
Inventory Control Manager
Ditan Distribution
09.2007 - 03.2011
BASEET - Electronics
ITT Technical Institute
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