Gwen Bitraj
Rochester Hills
Summary
Proven Sales and Customer Support Specialist with a track record of boosting sales revenue through strategic planning and strong client relationships at Fellers Inc. Skilled in sales strategy development and exceptional communication, adept at problem-solving and teamwork. Achieved significant customer base expansion and loyalty by focusing on achievements and leveraging both hard and soft skills. solid background in managing sales and customer support teams. Successfully led initiatives that improved customer satisfaction and streamlined sales processes. Demonstrated expertise in team leadership and problem-solving.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
4
4
years of professional experience
Work History
Sales and Customer Support Represenitive
Fellers Inc.
01.2022 - Current
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Boosted sales revenue by developing and implementing strategic sales plans and forecasting.
- Developed strong client relationships for long-term loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Host
O'Conners Restaurant
10.2021 - 12.2021
- Managed reservations to optimize seating and minimize wait times.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Implemented feedback mechanisms to continuously improve service quality.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Enhanced atmosphere with attentive service and personalized attention.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cafe Barista
Ichillin
07.2021 - 10.2021
- Restocked supplies and ingredients to keep operations running smoothly throughout shifts.
- Learned and adapted to new drink recipes and menu changes quickly.
- Operated cash register and handled transactions with accuracy and care.
- Engaged with customers to create a friendly atmosphere and enhance experiences.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Pacsun
04.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Rochester High School
Rochester Hills, MI05-2024
Skills
- Sales strategy development
- Cold calling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- Team motivation
- Active listening
Languages
Albanian
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Interior Design
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
Timeline
Sales and Customer Support Represenitive
Fellers Inc.
01.2022 - Current
Host
O'Conners Restaurant
10.2021 - 12.2021
Cafe Barista
Ichillin
07.2021 - 10.2021
Sales Associate
Pacsun
04.2021 - 06.2021
High School Diploma -
Rochester High School
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