PATRICIA CAMPINA
San Antonio,USA
Summary
Practice Manager with 15 years of experience and a proven track record of enhancing clinic operations and fostering a positive work environment. Skilled in managing daily operations, staff recruitment and training, financial reporting, and patient relations. Adept at implementing effective communication strategies, coordinating with research teams, and ensuring compliance with industry standards. Committed to continuous improvement and excellence in patient care.
Overview
15
15
years of professional experience
Work History
PRACTICE SUPERVISOR
University of Texas Health Science at San Antonio
10.2023 - Current
- Management & Communication: Managed and communicated with 30+ clinicians and staff across 4 clinic locations and 7 departments.
- Patient Care Coordination: Collaborated with the research team to coordinate patient care with clinical trials and special community events.
- Performance Monitoring: Monitored provider slot utilization, patient experience reviews, referral management, clinic metrics, and financial budget targets for multiple Alzheimer's departments.
- Employee Selection & Mentorship: Led the selection process for new employees, identified qualified candidates, and mentored the team.
- Team Collaboration and HOPD: Served on task forces for several committees with UT operations leadership during department expansion. Coordinating department changes for HOPD transition.
- Inventory and Medication Management: Ordered office supplies and maintained inventory levels. Implemented recommended medication management workflows.
PRACTICE MANAGER
Ear Institute of Texas
05.2023 - 09.2023
- Operations Oversight: Managed daily operations of a medical practice, overseeing 12 providers and a staff of 50.
- Process Management: Directed registration, insurance, office and surgery scheduling, billing, collections, and data processing for efficient operations.
- Department Coordination: Coordinated weekly manager meetings to maintain departmental connections and address staff relation issues.
- MIPS Performance Oversight: Oversaw MIPS performance and trained the team to improve results.
PRACTICE MANAGER
San Antonio Foot and Ankle Center
05.2022 - 05.2023
- Increased Revenue: Successfully doubled revenue in laser services.
- Staff Training & Recruitment: Trained staff in sales and recruited a new DPM.
- Operations Management: Oversaw daily operations, addressed patient concerns, ensured staff efficiency, maintained MIPS compliance, and monitored business performance.
- Brand Promotion: Enhanced clinic brand through marketing, improved SEO, and increased reviews, boosting patient awareness and appointments.
- Referral Relations: Strengthened existing referral sources and initiated new relationships with community referral coordinators.
- Staff Meetings: Conducted weekly meetings to evaluate staff capacity and address key issues.
- Reporting: Provided monthly reports to the CEO on clinic efficiencies, KPIs, collections, sales, and outstanding AR.
PRACTICE ADMINISTRATOR
Alamo Neurology Consultants
09.2009 - 05.2022
- Clinic Leadership: Opened clinic in 2009 and grew it from a single-provider to a multi-provider practice, with increased revenue each year.
- Operations Management: Managed daily clinic operations, patient and provider relations, staffing, scheduling, financial reporting, payroll processing, vendor accounts, insurance contracting, and RCM billing.
- Staff Recruitment & Onboarding: Recruited, credentialed, marketed, and onboarded providers and staff.
- Revenue Cycle Management: Handled coding, claim processing, denials, patient statements, collections, and reporting.
- Office Culture: Fostered a positive office culture, nurturing respect and kindness, resulting in low employee turnover and long-term staff retention.
- Business Growth: Led strategies that transitioned the clinic from a leased 1,300 sq. ft. office to owning a 4,000 sq. ft. office with four tenants.
- Tenant Partnerships: Recruited and developed partnerships with tenants, negotiated contracts, and provided consulting.
Education
Bachelor of Arts - Communications
University of Texas San Antonio
San AntonioSkills
- Practice Management
- Physician Relations
- Patient Experience
- Team Development
- Compliance
- Positive Office Culture
- Employee Performance
- Referral Management
Timeline
PRACTICE SUPERVISOR
University of Texas Health Science at San Antonio
10.2023 - Current
PRACTICE MANAGER
Ear Institute of Texas
05.2023 - 09.2023
PRACTICE MANAGER
San Antonio Foot and Ankle Center
05.2022 - 05.2023
PRACTICE ADMINISTRATOR
Alamo Neurology Consultants
09.2009 - 05.2022
Bachelor of Arts - Communications
University of Texas San Antonio
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