Jazmin Zuniga
El Paso
Summary
Performance-driven and compassionate professional with extensive experience in providing impeccable support to physicians and delivering outstanding patient care across fast-paced environments. Proven track record of excellence in performing multifaceted medical administrative tasks, including coordinating surgeries, scheduling appointments, compiling data, generating reports, addressing telephone enquiries, and provisioning detailed information to the visitors. Instrumental in managing multiple calendars and performing exceptionally in difficult situations. Expert in fostering long-term rapports with multiple patients and adept at promptly resolving complex issues. Well-versed in performing surgery procedures under supervision, overseeing inventories, executing sterilization, and maintaining medical equipment to ensure streamlined operations. Proficient in managing detailed database records, handling mail, ordering supplies, and organizing events.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
El Paso Water House
ADMINISTRATIVE ASSISTANT
International Business College
SALES ASSOCIATE
DMC Inc.
ADMINISTRATIVE ASSISTANT
El Paso Paper Box
SURGERY SCHEDULING COORDINATOR
El Paso Orthopedics Specialists
08.2021 - 06.2023
- Coordinated with insurance companies to ensure payment authorization prior to procedures being scheduled
- Educated patient in person or by telephone on pre and post-operative care instructions
- Communicated regularly with other departments within the hospital regarding updates on surgical cases
- Created reports to track surgical cases, ensuring accuracy of data entry and timely completion of tasks
- Kept detailed records of cancellations and rescheduling requests from patients due to illness or other circumstances
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Collaborated with surgeons to determine appropriate dates for surgeries based on their availability
- Responded to patient questions via telephone and written correspondence regarding insurance benefits, provider contracts, and claims
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
PATIENT SERVICE SPECIALIST/SURGERY COORDINATOR
Texas Tech University Health and Science Center
01.2013 - 08.2021
- Perform scheduling and confirmation of patient appointments, check-ups, and physician referrals in a timely and professional manner
- Welcome multiple visitors, ascertain purpose of visit, and direct them to relevant departments
- Execute multi-faceted activities, including setting up surgery dates in accordance with doctor's schedules, compiling information with patients, and updating physicians' calendars, ensuring streamlined operations
- Perform exceptionally in obtaining insurance authorizations as well as deductibles and copayments information for patients
MEDICAL ASSISTANT/SURGERY COORDINATOR
Dr. Shawn Gorden
01.2010 - 01.2013
- Demonstrated excellent performance in driving nursing procedures under supervision of physician to achieve optimum patients' healthcare
- Maintained instruments and sterilized apparatus/consumables to prevent spread of infections
- Answered patient, physician, and pharmacy calls, maintaining optimum service delivery
- Conducted detailed interviews of patients, measured vital signs such as weight, blood pressure, pulse, temperature, and documented all information in patient's chart, ensuring maximum data integrity
- Assured presence of all reports, labs results, and information within the patient's medical records prior to appointment
- Scheduled and coordinated surgeries in a highly professional manner
Education
Medical Assistant Certification - Phlebotomy
Southwest University
El Paso, TXMedical Billing and Coding - undefined
International Business College
El Paso, TXGED -
Smart Horizons Career Online Education
Pompano Beach, FL12.2024
Skills
- Robust Medical Administration
- Streamlined Correspondence
- Medical Records Management
- Documentation & Reporting
- Superior Customer Service
- Medical Billing & Coding
- Inventory Oversight
- Complex Problem Resolution
- Patient Scheduling
Certification
- Medical Assistant Certification
- Phlebotomy
Timeline
SURGERY SCHEDULING COORDINATOR
El Paso Orthopedics Specialists
08.2021 - 06.2023
PATIENT SERVICE SPECIALIST/SURGERY COORDINATOR
Texas Tech University Health and Science Center
01.2013 - 08.2021
MEDICAL ASSISTANT/SURGERY COORDINATOR
Dr. Shawn Gorden
01.2010 - 01.2013
RECEPTIONIST
El Paso Water House
ADMINISTRATIVE ASSISTANT
International Business College
SALES ASSOCIATE
DMC Inc.
ADMINISTRATIVE ASSISTANT
El Paso Paper Box
Medical Billing and Coding - undefined
International Business College
- Medical Assistant Certification
- Phlebotomy
Medical Assistant Certification - Phlebotomy
Southwest University
GED -
Smart Horizons Career Online Education
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