MAHER ELBTEDDINI
Assistant Restaurant Manager
Chouf,BEIRUT
Summary
Skilled in IT asset management and customer service, excel in driving continuous improvement and mentoring teams for peak performance. Reliable Load Controller with 7 years safely delivering passengers and cargo to global destinations. Strictly adheres to governmental regulations and airline business policies. Respected by colleagues and inspectors. Prioritizes safety and security at forefront of any task.
Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Load Controller and Ramp Coordinator
Middle East Airlines
06.2017 - Current
- Minimized delays and cancellations by proactively identifying potential problems and coordinating solutions.
- Continuously refined personal knowledge of industry developments and emerging technologies, staying at the forefront of best practices in the field of Load Control.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Prepared pre-trip weight and balance documentation for flights.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Maintained compliance with regulatory requirements by conducting thorough audits of loading documentation and procedures.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Maintained operational efficiency by applying optimum fuel lift and trim.
- Trained new employees in areas such as safety procedures or equipment operation.
- Maximized productivity by scheduling staff shifts in alignment with flight schedules and operational demands.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Boosted customer satisfaction through efficient baggage handling processes, minimizing lost luggage occurrences.
Assistant Restaurant Manager
Everyday Cafe' Mediterranean Restaurant
07.2015 - 12.2017
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Established rapport with guests through personalized interactions that led to repeat business.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
IT Administrator
Allianz SNA
05.2013 - 03.2014
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Head Waiter
Roadster Diner
02.2010 - 07.2013
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
Bachelor of Science - Information Technology
ARAB OPEN UNIVERSITY
Beirut, Lebanon 10.2009 - 06.2015
Bachelor of Science - Science Education
Batloun Official Secondary School
Mount Lebanon 10.2007 - 06.2008
Skills
Load Management
Ground Handling Coordination
Continuous Improvement Mindset
Strong Analytical Abilities
Data analysis proficiency
Pre-Trip Weight Planning
Flight Safety Prioritization
Staff Training and Development
Food Safety Compliance
Training and mentoring
Inventory Control
Shift Management
POS system knowledge
Restaurant Operations
Food and beverage knowledge
Sales and Marketing
Staff Assessment
Team Leadership
Hardware troubleshooting
Help Desk Management
Customer Service
Languages
Arabic
Native language
English
Proficient
C2
Certification
ALTEA CUSTOMER MANAGER
Timeline
ALTEA CUSTOMER MANAGER
01-2024
ALTEA FLIGHT MANAGER
01-2024
Load Controller and Ramp Coordinator
Middle East Airlines
06.2017 - Current
Assistant Restaurant Manager
Everyday Cafe' Mediterranean Restaurant
07.2015 - 12.2017
IT Administrator
Allianz SNA
05.2013 - 03.2014
Head Waiter
Roadster Diner
02.2010 - 07.2013
Bachelor of Science - Information Technology
ARAB OPEN UNIVERSITY
10.2009 - 06.2015
Bachelor of Science - Science Education
Batloun Official Secondary School
10.2007 - 06.2008