Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Sullivan Sanburg

Great Falls,MT

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Child Protection Specialist

DPHHS
10.2023 - Current
  • Improved child safety by conducting thorough assessments and implementing effective intervention plans.
  • Collaborated with multidisciplinary teams to create comprehensive support systems for at-risk children and families.
  • Enhanced communication between agencies by establishing clear protocols and maintaining regular contact with relevant stakeholders.
  • Reduced risk of harm to children by identifying potential hazards and taking appropriate preventive measures.

Customer Advocate Claims

Blue Cross Blue Shield Of Montana
01.2022 - Current
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in the internal computer system.
  • Listened to customers actively to assess issues and provide accurate information.
  • Accessed multiple databases to investigate customer questions and concerns.
  • Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 90% of the scheduled time on the phone according to business needs.

Wearhouse Employee

UPS
12.2019 - 11.2021
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Shift Lead

Nekter Juice Bar Inc.
09.2018 - 08.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

In-Home Caregiver

Always Best Senior Care
10.2017 - 08.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.

Education

Bachelor of Science - Public Health

Southern New Hampshire University
Manchester, NH
11.2022

Skills

  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Order and Refund Processing
  • Call Documentation
  • Upbeat and Positive Personality
  • Inquiry Research
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Benefits Interpretation
  • Computer Proficiency
  • Decision Making
  • Crisis Intervention
  • Resource Coordination
  • Child Advocacy

Timeline

Child Protection Specialist

DPHHS
10.2023 - Current

Customer Advocate Claims

Blue Cross Blue Shield Of Montana
01.2022 - Current

Wearhouse Employee

UPS
12.2019 - 11.2021

Shift Lead

Nekter Juice Bar Inc.
09.2018 - 08.2019

In-Home Caregiver

Always Best Senior Care
10.2017 - 08.2019

Bachelor of Science - Public Health

Southern New Hampshire University

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Rachael Sullivan Sanburg