Justin Ashley Segura
Austin,TX
Summary
Dynamic and results-oriented professional with over 10 years of experience in customer service, management, and office administration. Skilled at enhancing customer satisfaction, leading teams to achieve high performance, and streamlining operations for efficiency. A proven track record of successfully training employees, managing complex administrative tasks, and resolving issues to drive business success. Trilingual with proficiency in Spanish and American Sign Language and a passion for continuous learning and professional development. Am seeking to contribute my expertise and leadership skills to a progressive organization committed to excellence.
Overview
12
12
years of professional experience
Work History
Lead Business Office Associate
CarMax Auto Superstore
10.2021 - Current
- Facilitated seamless vehicle purchases for over 100+ customers by providing expert support and guidance through all paperwork processes.
- Collaborated with customers and business partners to resolve issues, resulting in an increase in customer satisfaction scores.
- Executed administrative tasks for the business office department, enhancing operational efficiency.
- Managed a multi-line phone system and information desk, ensuring exceptional customer service.
- Led a team of 10 office associates, providing training and mentorship to improve their performance and customer interaction skills.
- Processed vehicle titles and ensured accurate DMV plate registrations, maintaining compliance with state regulations.
- Coordinated with the DMV and other partners to resolve title issues and expedite plate issuance.
- Developed and maintained databases to support data analysis and research findings for business projects.
- Assisted in planning, executing, and closing projects in various operational and administrative situations.
- Prepared recommendations for implementing new or revised policies, procedures, and process improvements.
Inventory Coordinator (Night Shift)
Central Market
08.2020 - 10.2021
- Monitored and maintained inventory records, ensuring accurate tracking and restocking of products.
- Operate electric pallet jacks, adhering to safety guidelines to ensure a secure work environment.
- Unpacked merchandise and stocked shelves, ensuring inventory matched product descriptions and UPC item numbers.
- Collaborated with team members to optimize stocking processes, improving efficiency and accuracy
- Identified and addressed discrepancies in inventory, contributing to streamlined inventory management.
Lead Photographer
Flash Photography
12.2012 - 05.2021
- Captured high-quality photographs for over 1,000 graduating students using advanced photographic techniques.
- Set up and maintained precise photographic measurements, lighting, and camera equipment, ensuring professional results.
- Trained and supervised a team of junior photographers, enhancing team productivity and skill development.
Field Office Manager
Harvey Cleary Builders
07.2016 - 06.2019
- Coordinated billing and accounting with customers and subcontractors, improving financial accuracy and transparency.
- Compiled and submitted timesheets for employees, ensuring timely payroll processing.
- Organized safety training sessions and maintained comprehensive training records, contributing to a 25% reduction in workplace incidents.
- Managed commercial construction project documentation and permits, facilitating project launches.
- Planned and executed company events for up to 300+ attendees, fostering team cohesion and morale.
- Established project schedules using project planning software/tools, updated and maintained project status reports.
Education
AS-Computer Science - Computer Science
Austin Community College
AustinSkills
- Leadership and Team Management: Experienced
- Employee Training and Development: Experienced
- Payroll Management: Experienced
- Title Clerk Responsibilities: Proficient
- DMV Plate Processing: Proficient
- Microsoft Office: Proficient
- Python: Proficient
- Java: Proficient
Languages
Spanish: Proficient
Advanced (C1)
American Sign Language: Proficient
Advanced (C1)
Timeline
Lead Business Office Associate
CarMax Auto Superstore
10.2021 - Current
Inventory Coordinator (Night Shift)
Central Market
08.2020 - 10.2021
Field Office Manager
Harvey Cleary Builders
07.2016 - 06.2019
Lead Photographer
Flash Photography
12.2012 - 05.2021
AS-Computer Science - Computer Science
Austin Community College
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