LAKITA MAMON
Detroit, MI,MI
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
51
51
years of professional experience
Work History
Tax Associate
Intuit
San Francisco, CA
11.2019 - Current
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
- Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Interviewed self preparing clients to collect information and gather necessary paperwork prior to preparing tax returns.
Senior Support Specialist
DTE Energy
Detroit, MI
01.2001 - 02.2022
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Consistently reviewed payroll, ensuring appropriate staff levels at all times.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Customer Service Representative
DTE Energy
Detroit, MI
01.2001 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Senior Customer Service Analyst
DL Smith Enterprises Of Michigan
Detroit, MI
01.2015 - 12.2021
- Provided primary customer support to internal and external customers.
- Identified and resolved problems through root cause analysis and research.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Science - Business Administration And Management
Baker College
Flint, MI05.2012
Skills
- Detail-Oriented
- Time Management
- Client Interviews
- Microsoft Office
- Critical Thinking
- Decision Making
- Problem Solving
- Verbal and Written Communication
- Account Auditing
- Quality Control
- Accounting and Finance
- Payment Processing
- Data Entry
- Customer Service
Timeline
Tax Associate
Intuit
11.2019 - Current
Senior Customer Service Analyst
DL Smith Enterprises Of Michigan
01.2015 - 12.2021
Senior Support Specialist
DTE Energy
01.2001 - 02.2022
Customer Service Representative
DTE Energy
01.2001 - 02.2022
Associate of Science - Business Administration And Management
Baker College
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