Hi, I’m
Jessica Gamble
Charlotte,NC
Summary
Detail-oriented warehouse associate with 1-year hands-on experience in package and shipping processing and data entry along with electronic filing and processing numerical data entry. A hardworking, professional, and outgoing individual with excellent customer service, problem solving, with the skills and the ability to prioritize work, multitask, and manage time efficiently. Experienced retail support experience of 7+ years with results-oriented professional customer service, with proven expertise in word processing and data entry, electronic filing, process and shipping and processing numerical data entry. A collaborative individual, successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
Amazon Fulfillment Center
Warehouse Associate
08.2022 - Current
Job overview
- Processed customer packages
- Answered employee and Amazon driver questions
- Communicated with over 100 drivers and employees
- Responsible for resolving all drivers and employees complaints in department
- Worked in dispatch with handling packages and helping drivers get packages processed and delivered
- Worked in dispatch team lead problem solver of dispatch with and processing of packages
- Worked in stow quality organizing items in pods and bins for facility
- Offered knowledge about Package processing
- Handled and organized associates' packages and shipping information
- Collaborated with managers and process assistant's administrative assistants
- Reviewed all incoming shipping packages and getting them out proper times
- Supported warehouse and driver associates
- Developed positive working relationships with managers, process assistants and administrative assistants.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Dillard's
Retail Sales Associate
09.2018 - 01.2019
Job overview
- Introduced promotions and opportunities to customers, cross-selling products to boost purchase quantities and, in turn, profits.
- Responsible for ensuring positive customer experience and implementing loss prevention measures, as well as processing multiple types of transactions
- Provided outstanding customer service and managed financial transactions
- Operated cash registers, managing financial transactions and balancing drawers
- Assisted customer service sales management team in maintaining customer service standard
- Trained new customer service and sales staff members
- Achieved personal sales and profitability goals by consistently and proactively engaging guests in company sales process procedures
- Processed payments by totaling purchases and processing checks, cash and store or other credit and debit cards
- Shared product knowledge with customers, explaining features, values, and benefits of each product.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Belk Department Store
Retail Sales Representative
08.2016 - 02.2018
Job overview
- Assisted with store opening and closing procedures, using cash register and inventory control system.
- Greeted customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
- Assisted in training new sales associates, fostering positive work environment by consistently treating all employees and customers with respect and kindness.
- Provided outstanding customer service and managed financial transactions.
- Always worked to keep clientele informed, notifying customers regarding preferred customer sales and future merchandise of potential interest
- Drove sales through customer engagement, suggestive selling, and product knowledge sharing practices.
- Processed cash and credit payments at cashier, using point-of-sale (POS) systems.
- Maintained orderly appearance throughout sales floor.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Education
Myers Park High SchoolCharlotte, NC
High School Diploma
06.2016
Skills
- Word processing and data entry
- Processing numerical data entry
- Handling Shipping Information
- Workplace Safety
- New Hire Training
- Shipment Processing
- Order Fulfillment
- POS System Operation
- Customer Service
- Complex Problem-Solving
- Order Management
- POS Software
- Organization
- Computer Proficiency and Microsoft Office
- Data Entry
- Order Processing
- Customer Engagement
- Upselling strategies
- Professional Appearance
- Retail Store Operations
- Merchandise Display
- Cash Register Operation
- Truck unloading
Timeline
Warehouse Associate
Amazon Fulfillment Center
08.2022 - Current
Retail Sales Associate
Dillard's
09.2018 - 01.2019
Retail Sales Representative
Belk Department Store
08.2016 - 02.2018
Myers Park High School
High School Diploma