Lana Motley
Administrative Assistant
Baltimore,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant position. Ready to help team achieve company goals. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with broad background in administrative roles. Experienced in microsoft word, excel, powerpoint, sharepoint and teams. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
Hord Coplan Macht
Baltimore, MD
05.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintains security and telecommunications system.
- Directs visitors by maintaining employee and department directories.
- Prepare and ship packages.
- Confirmed appointments, communicated with clients and updated client records.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department. Managed multiple tasks and met time-sensitive deadlines.
- Set meeting rooms and order desired meals for staff & visitors.
- Corresponded with clients through email, telephone or postal mail.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Maintenance Administrative Assistant
Broadway Services
Baltimore, MD
01.2019 - 05.2019
- Responsible for reviewing, editing, submitting and approving payroll for employees Process timecards for payroll.
- Assist accounting with information for them to apply payment to corresponding invoices Purchase supplies needed for the.
- Ce Submit expense reports.
- Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant-Temporary
Loyola University
Baltimore, MD
05.2018 - 01.2019
- Assistant program participants regularly, on the phone and in person, with all aspects of the University Make referrals to appropriate areas as necessary. Be knowledgeable of all campus and university programs Assists with students housing questions and concerns Responsible for all cash handling functions including registration for all program areas.
- Verify user eligibility and provide data entry Compile daily, weekly and monthly user statistics Provide positive public relations, program promotion, and policy education to participants.
- Respond to and follow all emergency procedures Provide a welcoming inclusive environment for staff and participants.
- Managed Access databases converting complex data into easy-to-interpret data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized weekly staff meetings and logged minutes for corporate records.
Leasing Agent-Temporary
Orchard Ridge Apartment
Baltimore, MD
07.2016 - 08.2018
- Provides information about a particular property and the community for a prospective client.
- Keeps up with all paperwork such as applications, agreements, credit and employment checks and move-in packages.
- Handles client service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in.
- Evaluates a prospective tenant’s credit to determine if the tenant qualifies for leasing.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Marketed property to local businesses through collateral, emails and phone calls.
- Invited prospects to fill out application upon completion of property tour.
Assistant General Manager
Home 2 Suites
Hilton Baltimore, MD
12.2013 - 03.2016
- Oversee all aspects of front office, maintenance, and housekeeping to ensure quality guest satisfaction and operational.
- Process all incoming bills for hotel and charge orders for hotel supplies Process all necessary information to human resources for payroll processing (time sheets, vacation requests)
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted yearly profits through process optimization and improved training.
Front Desk Agent- Sales Manager
Sleep Inn Suites
Baltimore, MD
11.2012 - 12.2014
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and greeted callers enthusiastically.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Teller
PNC Bank
Baltimore, MD
11.2007 - 10.2011
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. safe deposit box and loan payments.
- Provide customer with balance details and other inquiries Cashed checks, processed deposits on balance and signature verifications.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Executed wire transfers, stop payments and account transfers.
Sales Representative
Nordstrom’s Rack
09.2006 - 06.2010
Leasing Agent
Morrell Park
02.2005 - 06.2009
Education
High School Diploma -
Towson High School
04.2000 - 08.2004
Phoenix University
02.2021 - Current
Skills
Customer and client relations
undefinedTimeline
Phoenix University
02.2021 - Current
Receptionist
Hord Coplan Macht
05.2019 - 08.2020
Maintenance Administrative Assistant
Broadway Services
01.2019 - 05.2019
Administrative Assistant-Temporary
Loyola University
05.2018 - 01.2019
Leasing Agent-Temporary
Orchard Ridge Apartment
07.2016 - 08.2018
Assistant General Manager
Home 2 Suites
12.2013 - 03.2016
Front Desk Agent- Sales Manager
Sleep Inn Suites
11.2012 - 12.2014
Teller
PNC Bank
11.2007 - 10.2011
Sales Representative
Nordstrom’s Rack
09.2006 - 06.2010
Leasing Agent
Morrell Park
02.2005 - 06.2009
High School Diploma -
Towson High School
04.2000 - 08.2004
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