Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

Krystle Guerrero

Las Vegas,NV
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Krystle Guerrero

Summary

Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
years of professional experience
15

Customer Service

Work History

Cornel Realty
Las Vegas, NV

Sales and Operations Manager
08.2020 - 03.2021

Job overview

  • Developed new business and managed new and existing clients
  • Increased revenue opportunities by marketing real estate to various commercial and private clients
  • Generated leads for sales and rental properties through cold calls and referrals
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
  • Used CRM to list and track properties in local area, complete in-process sales and update client information
  • Surpassed company quota added new clients by following up regularly regarding individual real estate desires and current listings
  • Increased client base by updating strategical processes and improving overall company efficiency
  • Boosted residential sales through persuasion, negotiation and passion.

Grandview Resorts
Las Vegas, NV

Timeshare Sales Agent
11.2019 - 11.2020

Job overview

  • Guided sales prospects on resort property tours and followed up with targeted sales presentations
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities
  • Reached or exceeded company sales quotas and preset personal performance goals
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations
  • Exceeded sales goals, increased revenue and facilitated sales
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Identified sales opportunities and acted on leads
  • Established and maintained relationships with clients
  • Made outbound calls to prospective customers
  • Set up sales appointments with clients

Fabiola Luxury Homes Interior Design
Las Vegas, NV

Creative Director
04.2019 - 11.2019

Job overview

  • Cultivated professional working relationships with merchandising and sales departments, suppliers and clients
  • Utilized industry software to design posters, pamphlets and flyers for projects and events for marketing and advertising purposes
  • Met with clients to create visions, conceive designs and discuss deadlines and requirements
  • Collaborated with in-house producers to create storyboards, mood boards and thumbnail sketches to represent and visualize ideas prior to execution
  • Delivered impactful creative solutions through event branding, marketing and email campaigns.

Regal Consulting LLC
Las Vegas, NV

Director of Client Relations / PR Specialist
12.2018 - 06.2019

Job overview

  • Developed relationships with executives to generate ideas and pursue opportunities
  • Presented contracts to clients, answered questions and obtained signatures
  • Collaborated with media to encourage company and product coverage and promote brand mission and values
  • Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences
  • Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences
  • Planned and organized seminars, meetings and retreats.

MCA Leads
Las Vegas, NV

Business Development Manager
02.2018 - 03.2019

Job overview

  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
  • Daily CRM updates and maintenance ensuring accuracy with notation of prospective and current clients
  • Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads
  • Served as key team member in development of new client pipeline, resulting in maximum sales profit increase.

Encore Hotel and Casino
Las Vegas, NV

Client Relationship Associate
12.2008 - 10.2014

Job overview

  • Introduced higher standards for customer service and increased efficiency by streamlining operations
  • Liaised with internal departments to ensure client needs are expertly executed Guest
  • Service and Promotes Guest Relations, Facilitated VIP guests and supports Executive
  • Hosts, Casino Hosts, and Marketing department delivering superior service to VIP guests
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Regularly exceeded daily sales and product add-on quotas
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

RE/MAX Real Estate Company
Las Vegas, NV

Real Estate Agent
11.2006 - 09.2008

Job overview

  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Developed and maintained relationships with clients through networking, postcards and cold calling
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
  • Advertised client properties through websites, social media and real estate guides
  • Negotiated, facilitated and managed real estate transactions
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Education

University of Phoenix

Bachelor of Science from Business
08.2009 - 09.2011

Skills

    Database Management

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Additional Information

ADDITIONAL SKILLS

  • Proactive Self-Starter Strong Analytical and Problem Solving Skills Excellent Attention to Detail Salesforce Software Upbeat and Positive Personality Sales Quota Achievement Multitasking and Prioritization Creative Problem Solving Time Management Efficient and Detail-Oriented Business Development Team-Oriented and Cooperative Excellent verbal and written communication skills • Account Management • Branding • Guest Relations Experience • Social Media Management • CRM Software • Presentation Skills • E-Commerce • Sales Management • Event Planning / Attractions / Event Coordinator (4 years) • Outside Sales • Customer Relationship Management • Project Management • Cold Calling • Outbound Sales • Negotiation • Business Analysis • B2B Sales • Research • Adobe InDesign • Marketing • Office experience • Digital marketing • Sales • Customer service • Fundraising • Analytics • Hootsuite • Apple Keynote • Social media marketing • Constant Contact • Email marketing • MailChimp • WordPress • Marketing automation • HubSpot • Personal assistant experience • Content creation • Google Docs • Trello • Google Suite • Facebook Advertising • Google AdWords • Search Engine Optimization (SEO) • Events Management • Content Development • Blogging • Google Analytics • Microsoft Word (8 years) • Calendar management • Conflict management • Retail sales • Management • Supervising experience • PPC Campaign Management • Web Development • Adobe Creative Suite • Adobe Photoshop • Web Design • User Experience (UX) • Copywriting • User Interface (UI) • Content creation (3 years) • Renovation • Microsoft Excel • Computer literacy • Microsoft Office • Microsoft Outlook • Typing • Time management • Salesforce • Administrative experience
Availability
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Timeline

Sales and Operations Manager

Cornel Realty
08.2020 - 03.2021

Timeshare Sales Agent

Grandview Resorts
11.2019 - 11.2020

Creative Director

Fabiola Luxury Homes Interior Design
04.2019 - 11.2019

Director of Client Relations / PR Specialist

Regal Consulting LLC
12.2018 - 06.2019

Business Development Manager

MCA Leads
02.2018 - 03.2019

University of Phoenix

Bachelor of Science from Business
08.2009 - 09.2011

Client Relationship Associate

Encore Hotel and Casino
12.2008 - 10.2014

Real Estate Agent

RE/MAX Real Estate Company
11.2006 - 09.2008
Krystle Guerrero