Summary
Work History
Education
Skills
Languages
Timeline
Barista

Cindy Villacorta

Rockville,MD

Summary

Exceptional team-building and project management skills. Able to work with all personalities. Experience building strong collaborative relationships and delivering outstanding results. Excellent customer service and relationship-building skills. Dedicated to customer service and satisfaction. Expertise in sales strategy and merchandising.
Friendly barista with great interpersonal communication skills. Extensive experience processing payments, handling food, and meeting customer demands. Certified in food safety.

Work History

Barista

Starbucks
Rockville, MD
11.2021 - 02.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Store Associate

Best Buy
Wheaton, MD
11.2021 - 01.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Education

High School Diploma -

Northwood High School
Silver Spring, MD
05.2020

Skills

  • Workstation Maintenance
  • Coffee and Tea Preparation
  • Stocking Supplies and Retail Products
  • Food Serving and Preparation
  • Hospitality and Professionalism
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Item Ticketing and Pricing
  • Building Customer Relationships and Loyalty
  • Credit Card Applications

Languages

Spanish
Native or Bilingual

Timeline

Barista

Starbucks
11.2021 - 02.2022

Store Associate

Best Buy
11.2021 - 01.2022

High School Diploma -

Northwood High School

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Cindy Villacorta