Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Samantha Homar

East Haddam,Connecticut

Summary

I have completed an associate's degree in Health Sciences from Goodwin University and obtained certifications in Clinical Medical Assistant (CCMA) and Medical Administrative Assistant (CMAA) from the National Healthcareer Association (NHA). I have strengthened my skills in both technical and clinical aspects of healthcare, over my two years of working as a Medical Assistant in various settings. In this role, I have provided support to physicians, coordinated with department leads, assisted patients, and updated records in EHR systems like EPIC. My interactions were always professional, and I maintained the highest standards of service excellence and integrity.

My passion for helping people improve their health and well-being through innovative and reliable solutions drives me to strive for continuous learning and professional development. As a former Technical Support Specialist at Hologic, Inc., I provided responsive and high-quality support to US Hologic Surgical customers, achieving a customer satisfaction rating of 97%. I was responsible for addressing complex issues related to medical device troubleshooting and application systems. Additionally, I utilized my medical knowledge to provide support to users. I worked efficiently and managed a high volume of support requests, communications, and actions - approximately 30-45 per day - by documenting, tracking, and managing them in the Salesforce CMS system.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Hologic, Inc.
06.2023 - 12.2023
  • Provided technical support and service to US Hologic Surgical customers via email, ensuring exceptional customer satisfaction.
  • Enhanced customer satisfaction by providing prompt and knowledgeable technical support for all medical device inquiries.
  • Served as a trusted advisor to clients throughout the entire lifecycle of their medical device investments, fostering strong relationships that translated into repeat business and ongoing account expansion opportunities.
  • Guided clinical application for proper placement of medical devices.
  • Developed strong relationships with healthcare professionals to provide tailored medical device solutions for their practices.

Medical Assistant

SAYBROOK DERMATOLOGY LLC
11.2022 - 06.2023
  • Provided exceptional patient care by efficiently serving an average of 30-47 patients daily, including rooming and assisting with various medical procedures such as biopsies, surgeries, and cosmetic procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Medical Assistant

Connecticut Children's
07.2022 - 11.2022
  • Streamlined patient flow through the implementation of optimized processes and procedures, resulting in a seamless and efficient experience.
  • Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
  • Maintained accurate patient records, contributing to effective communication among medical team members.
  • Educated parents on proper child healthcare practices, promoting overall family wellbeing.
  • Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
  • Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
  • Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
  • Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
  • Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.

Site Coordinator

Windham Middle School
09.2021 - 06.2022
  • Enhanced program quality by developing and implementing engaging after-school activities tailored to students'' interests.
  • Increased student participation by effectively promoting the after-school program through various communication channels.
  • Streamlined program operations, coordinating with school staff and external partners for efficient resource allocation and scheduling.
  • Developed strong partnerships with local organizations to enrich the after-school program with diverse guest speakers and workshops.
  • Managed the recruitment, training, supervision, and evaluation of all after-school staff members to ensure a highly capable team.
  • Organized special events such as holiday parties or end-of-year celebrations that fostered community engagement within the school setting.

Teacher Assistant

Little Bears Adventure Center
12.2019 - 03.2020
  • Supported teacher in monitoring 10-25 students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
  • Contributed to increased student success by providing one-on-one support for struggling learners.
  • Streamlined communication between parents and teachers through timely updates on student progress and achievements.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles within the classroom setting.

Assistant Team Manager

Dollar General
04.2019 - 11.2019
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.

Call Center Representative

Otis Elevator Co.
08.2018 - 05.2019
  • Efficiently handled and resolved an average of 350 emergency calls per day from elevators across the US, Canada, Bahamas, and select European regions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Front Desk Receptionist

Chestelm Health and Rehab Center
08.2017 - 09.2018
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Associate of Science - Health Science/ Medical Assisting

Goodwin University
East Hartford, CT
12.2022

Skills

  • Remote Diagnostics
  • Technical Troubleshooting
  • HIPAA Compliance
  • Patient Scheduling
  • Procedure Assistance
  • Patient-Focused Care
  • Data Entry
  • Complaint Resolution
  • Account Management
  • Call Center Operations

Certification

  • Certified Clinical Medical Assistant (CCMA)
  • Certified Medical Administrative Assistant (CMAA)
  • Basic Life Support

Timeline

Technical Support Specialist

Hologic, Inc.
06.2023 - 12.2023

Medical Assistant

SAYBROOK DERMATOLOGY LLC
11.2022 - 06.2023

Medical Assistant

Connecticut Children's
07.2022 - 11.2022

Site Coordinator

Windham Middle School
09.2021 - 06.2022

Teacher Assistant

Little Bears Adventure Center
12.2019 - 03.2020

Assistant Team Manager

Dollar General
04.2019 - 11.2019

Call Center Representative

Otis Elevator Co.
08.2018 - 05.2019

Front Desk Receptionist

Chestelm Health and Rehab Center
08.2017 - 09.2018

Associate of Science - Health Science/ Medical Assisting

Goodwin University

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